Keera Pottratz
McDonald’s
Pipestone,MN
1
Certification
7
years of professional experience
Motivated Junior Social Worker with six years of progressive experience in leadership, conflict resolution, and communication as a Shift Manager. Skilled in problem-solving and engaging with diverse individuals in community-based settings. Committed to applying academic knowledge to enhance social services and support future career growth in social work.
Work History
Shift Manager
6 Years 6 Months- Supervised team to serve guests quickly and efficiently while preparing specialty food and drinks.
- Coached team through clear communication to ensure readiness for guest demand, contributing to increased daily profit.
- Checked equipment and food temperatures to ensure compliance with food safety standards.
Student Volunteer
2 Months- Helped organize community outreach events to enhance youth engagement and participation.
- Applied educational materials and resources for workshops and training sessions.
- Provided mentorship to teens in after-school program, focusing on skill enhancement and fostering self-assurance in their roles.
Education
Bachelor of Science - Social work
- Minor: Honors
- Minor: Psychology
High School Diploma
- Took college credit classes junior and senior year.
- Worked 15-30 hours while attending school full time.
- GPA: 3.9/4.0
Skills
ServSafe Food Safety Certified
Food safety management
Customer engagement
Decision-making
Complex Problem-solving
Team development
Relationship building
Certification
- Mandated Reporter Training (MNCWTA) - Issued Jan 2026
- Mandated Reporter Training for Youth Programs (MNCWTA) - Issued Jan 2026
- Vulnerable Adult Mandated Reporter Training (MNHS) - Issued Jan 2026
- ServSafe Certification, ServSafe Certified Alcohol, Business, and Food Protection - July 2024-July 2029
Timeline
Student Volunteer
Youthset
03.2026 - 05.2026Read More
Shift Manager
McDonald’s
02.2020 - CurrentRead More
Pipestone Area High School
High School Diploma
Read More
St. Cloud State University
Bachelor of Science from Social work
Read More