Keerthana Radhakrishnan
Product Manager
Mesa,AZ
Summary
- Elite Product Manager with strong expertise in Requirements gathering, Scope Development, Market Research and Product Development, Skilled at overseeing complex, high-value technical products with excellent planning competencies.
- Well-versed in building positive relationships with customers and other stakeholders.
- Experienced in completing all stages of Product development lifecycle from ideation to launch and after launch activities.
- Expertise in taking customer requirements and developing products that are valuable, needful, innovative and successful.
- Good communication, analytical, interpersonal and leadership skills. Ability to work independently, supervise a team of designers, developers and testers.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Senior Technical Product Manager
MSIT Systems (Client - AT&T)
Mesa, AZ
06.2022 - Current
- Led the migration of order management application and automation from On-premise to Azure cloud which aligns with customer needs, business growth and overall company strategy.
- Increased cloud traffic from 0 to 100 percent with consideration of Azure multi-region cloud.
- Optimized cloud infrastructure cost by decommissioning underutilized API's and servers.
- Worked with data analysts to develop metrics for online orders and fallouts for wireless devices.
- Developed deep understanding of business goals to ensure product priorities, lead product strategy and product lifecycle management efforts.
Product Manager
MSIT Systems (Client - Northern Trust Bank)
Chicago, IL
06.2019 - 05.2022
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Led metrics and strategies on new features for the Key Product areas that serves to drive traffic, conversion, engagement and revenue growth for desktop.
- Coached teams on agile practices, product management, design, and stakeholder management.
- Redesigned internal product, leveraging workflow mapping, focus groups, and user testing to identify needs and address pain points, increasing user satisfaction rate by over 55%.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Managed cross-functional teams of engineers, data scientists, analysts, and UX designers to execute on the product strategies and roadmap.
- Communicated effectively with customers to increase insight and ideate consumer focused solutions. This resulted in user feedback, confirming the delivery of value on each release.
Product Manager
Tringapps (Client - Tact.ai)
Chennai, Tamilnadu
07.2018 - 05.2019
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Performed market research on the widely used Salesforce features, use-cases like omni-channel relationship, call-logging through text, touch and voice are strategically introduced and implemented in the product.
- Responsible for conducting PI planning, Sprint Backlog Grooming, Sprint Planning, Scrum Meetings, Sprint Retrospective, Sprint Demo and Change Management.
- Conducted User Acceptance testing for multiple versions of software development with unique geographical locations and platforms.
- Reviewed System Requirement Specification, Technical Specification and Functional Design documents to achieve better understanding of the product.
- Performed security testing of Network devices, servers and DNS for vulnerabilities with help of DevSecOps tools.
Product Manager
Tringapps (Product - QuikAV)
Chennai, Tamilnadu
07.2017 - 06.2018
- Built a world class Anti-Virus product with IoT enabled for home and business users.
- Independently responsible for product launch and event management.
- Prioritized bugs for development teams for continuous integration by categorizing based on severity and priority.
- Actively coordinated and managed the team involving designers, software developers, DevOps engineers and quality analysts.
- Performed User Acceptance testing for product launch.
- Led the launch activities in Delhi along with CEO and product marketing team.
Product Manager
Tringapps (Product - ChatBot)
Chennai, Tamilnadu
08.2016 - 06.2017
- Built a chat support using Artificial Intelligence that can be activated in any Web site with Speech and Image recognition. Worked in the concepts of Machine and Deep learning.
- Analyzed technologies like Intel Nirvana, Amazon Lex, Amazon Polly and IBM Watson.
- Created a collection of microapps with each microapp acting as an assistive AI.
- Extensively involved in all stages of Testing life cycle, Software Development Life cycle (SDLC), Agile methodologies andSoftware Verification and Validation with front-end values.
- Designed Test Automation framework to validate chatbot inputs and outputs.
Associate Product Manager
Tringapps (Client - Food Network)
Chennai, Tamilnadu
06.2015 - 07.2016
- Responsible for creating test plans, test scenarios and test cases for end-to-end testing of various services in social media.
- Calculated the metrics and analytics using Google analytics and Bitly tools in various geographical locations to avoid site crash and vulnerabilities.
- Liaised with clients to better understand business needs and current market landscape.
- Championed customer experience through expert analyzation and communication.
- Compiled product and customer data to generate informed profit projections.
Education
Bachelor of Technology - Information Technology
Jerusalem College of Engineering, Anna University
Chennai 06.2011 - 04.2015
Skills
Agile
Certification
Certified SAFe® 5 Product Owner/Product Manager (POPM).
Timeline
Senior Technical Product Manager
MSIT Systems (Client - AT&T)
06.2022 - Current
Product Manager
MSIT Systems (Client - Northern Trust Bank)
06.2019 - 05.2022
Product Manager
Tringapps (Client - Tact.ai)
07.2018 - 05.2019
Product Manager
Tringapps (Product - QuikAV)
07.2017 - 06.2018
Product Manager
Tringapps (Product - ChatBot)
08.2016 - 06.2017
Associate Product Manager
Tringapps (Client - Food Network)
06.2015 - 07.2016
Bachelor of Technology - Information Technology
Jerusalem College of Engineering, Anna University
06.2011 - 04.2015
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