Keerthi Botla
Charlotte,NC
Summary
Dynamic customer service professional skilled in complaint resolution, effective communication, and multitasking. Proven ability to enhance customer satisfaction and streamline processes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
MIKHA IT SOLUTIONS LLC
Charlotte, NC
05.2025 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided administrative support by organizing files and maintaining records for effective information retrieval.
- Coordinated communication between departments, facilitating seamless information flow and collaboration.
- Assisted in managing office supplies inventory, optimizing procurement processes to reduce costs.
- Developed and maintained positive relationships with clients through professional phone and email correspondence.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Assisted in organizing company events, contributing to team morale and cohesion.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Supported executive team with travel arrangements, optimizing schedules and logistics.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
Barista
Starbucks
Charlotte, NC
09.2024 - 05.2025
- Prepared and served high-quality beverages in accordance with Starbucks standards.
- Maintained cleanliness and organization of workspace to ensure operational efficiency.
- Assisted customers with menu selections and provided exceptional service to enhance customer experience.
- Operated espresso machines and grinders, ensuring optimal performance for beverage preparation.
- Handled cash transactions accurately, processing payments while maintaining a balanced till.
- Collaborated with team members to meet peak service demands during busy hours effectively.
- Trained new baristas on beverage preparation techniques and company policies to promote consistency.
- Monitored inventory levels, assisting in stock management to support daily operations smoothly.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Customer Care Representative
Orrba Systems LLC
Charlotte, NC
05.2022 - 09.2024
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Processed orders efficiently, ensuring accuracy in order entry and fulfillment.
- Assisted in developing training materials for new team members, enhancing onboarding experience.
- Managed customer feedback to identify areas for service improvement and enhance satisfaction.
- Collaborated with cross-functional teams to streamline processes and improve response times.
- Utilized CRM software to track interactions, maintain records, and ensure follow-up on customer concerns.
- Conducted regular quality assurance checks to uphold service standards and improve performance metrics.
- Provided insights on product features, enabling customers to make informed purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Contributed to team success, consistently achieving call center performance metrics.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Facilities Coordinator
JAYABHERI CONSTRUCTION PVT LTD
HYDERABAD, IND
04.2020 - 03.2022
- Coordinated facility maintenance schedules to ensure optimal operational efficiency.
- Managed vendor relationships, overseeing service contracts and procurement processes.
- Developed and implemented safety protocols to enhance workplace compliance and safety standards.
- Streamlined communication between departments to improve workflow and project coordination.
- Conducted regular inspections of facilities, identifying areas for improvement and maintenance needs.
- Mentored junior staff on best practices in facility management and operational support tasks.
- Analyzed facility performance metrics, driving strategic improvements for cost efficiency and effectiveness.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Coordinated smooth transitions during office relocations by planning logistics and overseeing the move process from start to finish.
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Conducted periodic assessments of existing facility conditions, identifying opportunities for improvement and initiating appropriate actions.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Collaborated with cross-functional teams on facility projects, leading to improved work environments and increased productivity.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Enhanced communication between departments by developing a centralized system for submitting maintenance requests and tracking progress.
Education
Bachelor of Science - Computer Science
AG&SG SIDDHARTHA DEGREE COLLEGE
VUYYURU,IND06-2013
Skills
- Customer service and customer satisfaction
- Strong verbal and written communication
- Complaint resolution and conflict management
- CRM and ticketing system proficiency
Key Skills
- Multitasking in fast-paced environments
- Accurate data entry and record management
- Time management and organizational skills
- Active listening and problem-solving
- Quick Learner
Languages
English
Full Professional
Timeline
Receptionist Administrator
MIKHA IT SOLUTIONS LLC
05.2025 - Current
Barista
Starbucks
09.2024 - 05.2025
Customer Care Representative
Orrba Systems LLC
05.2022 - 09.2024
Facilities Coordinator
JAYABHERI CONSTRUCTION PVT LTD
04.2020 - 03.2022
Bachelor of Science - Computer Science
AG&SG SIDDHARTHA DEGREE COLLEGE