Tatiana Rodriguez
Ocala,FL
Summary
Organized and and service-oriented team member with articulate communication skills and friendly demeanor. Reliable leader in offering top-notch sales expertise, customer service skills and relationship-building strengths.
Overview
7
7
years of professional experience
Work History
Receptionist Administrator
The Canyons Zip Line
02.2024 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Project Officer
Lowes Home Improvement
02.2022 - 02.2024
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Participated in team-building activities to enhance working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned duties for various positions and provided backup at key times.
Cashier
Home Depot
09.2019 - 01.2022
- Operating cash register and recording all purchases on POS systems, help customers locate merchandise through out the store and help process returns.
- Greeting customers as they enter building and thanking them as they leave.
- Monitor self checkout areas as well and proactively seek product/project knowledge to provide with information and identifying selling opportunities.
- To follow all policies and procedures to ensure that shrink is minimized.
- Fast paced environment providing great customer service.
- In addition to meeting sales goals for the week.
Store Associate
Aldi
12.2020 - 03.2021
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
Education
High School Diploma -
North Marion High School
Citra, FL2016
Skills
- Customer satisfaction
- Customer service
- Policies
- Repairs
- Sales
- Fluent Spanish
- Customer assistance
- Cash register operations
- Refunds and exchanges
- POS Systems
- Identification Checks
- Cash Drawer Management
- Bagging and Packaging
- ID Verification
- Payment accepting
- Time management skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist Administrator
The Canyons Zip Line
02.2024 - Current
Project Officer
Lowes Home Improvement
02.2022 - 02.2024
Store Associate
Aldi
12.2020 - 03.2021
Cashier
Home Depot
09.2019 - 01.2022
High School Diploma -
North Marion High School