KEERTHI GADDAM

Summary

Detail-oriented Master's student in Computer Information Systems with a concentration in Cybersecurity at Auburn University, Montgomery. Over one year of professional experience at Cognizant Technology Solutions as a Process Executive - Data, contributing to large-scale IT support projects involving Salesforce, Google AdWords, and .NET technologies. Skilled in application support, change management, technical documentation, and client communication. Seeking a Research Analyst role to leverage analytical, research, and technology skills while driving efficiency and innovation. Strong abilities in project management and quality control.

Overview

year of professional experience

Work History

Process Executive – Data

Cognizant Technology Solutions India Pvt. Ltd.

05.2022 - 08.2023

- Delivered L2/L3 application support, issue resolution, and change management across high-impact projects.
- Took ownership of Knowledge Base creation and training documentation to drive operational readiness.
- Managed governance meetings, KPI tracking, and client reporting for performance insights.
- Supported deployment lifecycle: regression testing, auditing, and post-production analysis.
- Worked with stakeholders to maintain application stability and oversee enhancements.
- Tools: Salesforce, Google AdWords, Microsoft Excel, .NET 2.0, SAP, Informatica

Education

Master of Science - Computer Information Systems (Cybersecurity Concentration)

Auburn University at Montgomery

Montgomery, AL

07.2025

Bachelor of Science - Computer Science

Jagruti Degree and PG College

07.2021

Skills

- Data Analysis & Incident Management (L2/L3)
- Salesforce CRM, Google AdWords, SAP
- Microsoft Excel, Report Generation

- Python (basic), NET (basic)
- Technical Documentation, Knowledge Base Management

Awards

Team Spotlight Award – Cognizant Technology Solutions, - Honored for leadership, application reliability improvements, and mentorship initiatives.

Extracurricular Activities

- Volunteer for student non-profits focused on education and health. - Organizer of inter-departmental student art exhibitions and technical showcases.

Languages

English

Full Professional

Hindi

Native or Bilingual

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementCompany CultureTeam Building / Company RetreatsPersonal development programs

Timeline