Tony D. Porter
Atlanta,GA
Summary
Senior IT Infrastructure & Data Center Professional with 8+ years of experience supporting enterprise environments, large-scale deployments, and mission-critical operations. Proven expertise in rack & stack, structured cabling, break/fix troubleshooting, asset lifecycle management, and cross-functional deployment coordination. Recognized for operational discipline, compliance adherence, and the ability to bridge technical execution with project leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Center Technician
QTS – CO+I (via TEKsystems)
07.2025 - 01.2026
- Support enterprise data center operations in high-availability environments
- Perform rack & stack, hardware installations, and structured cabling support
- Troubleshoot and replace server components (PSU, memory, NICs, optics)
- Maintain ServiceNow records for incident, change, and asset lifecycle management
- Coordinate with infrastructure and deployment teams during buildouts and maintenance windows
Field Service Engineer – IT Operations Support
Cognizant Technology Solutions
11.2023 - 07.2025
- Supported enterprise IT infrastructure initiatives across distributed environments
- Documented technical requirements and developed SOPs improving operational consistency
- Partnered with stakeholders to reduce downtime and improve service delivery
- Improved team productivity by 15% through workflow optimization
Infrastructure Field Service Engineer
AEG Vision
07.2021 - 10.2023
- Led multi-site infrastructure rollouts and hardware installations
- Troubleshot network and system connectivity issues to maintain uptime
- Collaborated cross-functionally to resolve escalations and meet SLA targets
Production Lead / Bench Technician Lead
EmbrossUSA, Inc.
10.2017 - 08.2023
- Led deployment operations for 200+ self-service kiosks in airport environments
- Managed scheduling, technician coordination, and quality assurance
- Reduced downtime by 20% through improved troubleshooting and RMA workflows
- Served as escalation point for complex hardware and system failures
Education
Master of Science - Network & Communications Management (Project Management)
Keller Graduate School of Management
Bachelor of Science - Network & Communications Management
DeVry University
Associate of Science - Network Systems Administration
DeVry University
Skills
- Data Center Operations (L2/L3 Support)
- Network Deployment & Infrastructure Builds
- Rack & Stack Server Installation & Decommissioning
- Break/Fix: PSU, DIMM, NIC, QSFP/SFP Optics
- Fiber & Copper Cabling (SM/MM, MPO/MTP, Cat6/6a)
- Power Distribution (UPS, PDU, RPP)
- Incident, Change & Problem Management (ServiceNow)
- Asset Lifecycle & CMDB Accuracy
- Deployment Scheduling & Vendor Coordination
- SOP Development & Process Optimization
Certification
- CompTIA Network+
- CompTIA A+
- IT Operations Specialist
Languages
English
Native or Bilingual
Timeline
Data Center Technician
QTS – CO+I (via TEKsystems)
07.2025 - 01.2026
Field Service Engineer – IT Operations Support
Cognizant Technology Solutions
11.2023 - 07.2025
Infrastructure Field Service Engineer
AEG Vision
07.2021 - 10.2023
Production Lead / Bench Technician Lead
EmbrossUSA, Inc.
10.2017 - 08.2023
Bachelor of Science - Network & Communications Management
DeVry University
Associate of Science - Network Systems Administration
DeVry University
Master of Science - Network & Communications Management (Project Management)
Keller Graduate School of Management