Keesha Baker
Henderson,KY
Summary
Highly-dependable individual with sound understanding of medical laws and ethics. Superior communication and organization skills. Possessing personable, honest and compassionate demeanor.
Overview
4
4
years of post-secondary education
20
20
years of professional experience
Work History
Medical Records Specialist II
Deaconess Henderson Hospital
Henderson, KY
09.2022 - Current
- Organized patient charts, gathering medical histories, lab results and consents.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Facilitated the transfer of records between departments and external healthcare facilities.
- Accurately entered patient information into electronic health record systems.
- Adhered to HIPAA guidelines when handling protected health information.
Medical Office Assistant
Deaconess Clinic-Memorial
Evansville, IN
11.2021 - 08.2022
- Scheduled appointments and coordinated follow-up communications with patients.
- Maintained accurate patient records using electronic health record systems.
- Handled incoming calls and addressed patient inquiries professionally.
- Processed insurance claims and verified patient eligibility for services.
- Ensured cleanliness and organization of the medical office environment.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Processed referrals for specialist visits or diagnostic tests.
Customer Service Specialist II (Lab)
Deaconess Health System
Evansville, IN
07.2019 - 09.2021
- Ensured compliance with safety protocols, such as proper handling of needles and biohazard materials.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Registered patients by collecting personal and insurance information efficiently.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained confidentiality of patient information at all times in compliance with HIPAA regulations.
COVID-19 Screener
Deaconess Hospital
Evansville, IN
09.2020 - 12.2020
- Collected specimens from patients suspected of having contracted Covid 19 virus as per established protocol.
- Worked outdoors to screen incoming visitors for COVID-19 symptoms.
- Utilized personal protective equipment such as masks, gloves, and face shields at all times while performing screenings.
- Collected and documented patient information accurately during screening processes.
Radiology Patient Assistant II
Deaconess Health System
Evansville, IN
06.2019 - 09.2020
- Managed patient inquiries regarding procedures and preparation instructions.
- Maintained accurate records of patient appointments and cancellations.
- Operate film digitizer to convert hard copy images into digital format and transmit to PACS. (Picture Archiving and Communication System
- Performed data entry tasks as needed, such as entering information into electronic health records.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
Customer Service Specialist II (Lab)
Phlebotomy
Evansville, IN
09.2006 - 06.2019
- Ensured compliance with safety protocols, such as proper handling of needles and biohazard materials.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Registered patients by collecting personal and insurance information efficiently.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained confidentiality of patient information at all times in compliance with HIPAA regulations.
Home Health Aide
Visiting Nurses Association
Evansville, IN
01.2008 - 01.2011
- Supported patients with personal care activities, enhancing comfort and dignity during bathing, dressing, and grooming.
- Provided companionship to patients, fostering emotional support and improving overall well-being.
- Improved patient outlook and daily living through compassionate care.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Education
High school or equivalent - General Studies
Harrison High School
Evansville, IN 08.1999 - 05.2003
Skills
- HIPAA compliance
- Data entry
- Team-focused
- Attention to detail
- Electronic health records management
- Medical terminology
- Multi-line telephone management
- Phlebotomy
- Appointment scheduling
- Adherence to high customer service standards
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Skills Summary
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Records Specialist II
Deaconess Henderson Hospital
09.2022 - Current
Medical Office Assistant
Deaconess Clinic-Memorial
11.2021 - 08.2022
COVID-19 Screener
Deaconess Hospital
09.2020 - 12.2020
Customer Service Specialist II (Lab)
Deaconess Health System
07.2019 - 09.2021
Radiology Patient Assistant II
Deaconess Health System
06.2019 - 09.2020
Home Health Aide
Visiting Nurses Association
01.2008 - 01.2011
Customer Service Specialist II (Lab)
Phlebotomy
09.2006 - 06.2019
High school or equivalent - General Studies
Harrison High School
08.1999 - 05.2003