Summary
Overview
Work History
Education
Skills
Certification
References
Volunteer Experience
Awards
Timeline
Generic

Keesha Roberson

Stockbridge,US

Summary

Organized medical professional with extensive experience in healthcare and nursing management. Skilled in utilizing evidence-based practice techniques and maintaining compliance with state and federal regulations. I am a resourceful individual with vast experience providing superior patient care and leading teams of nursing. Dedicated to promoting a positive work environment and encouraging collaboration among team members. Reliable worker with excellent communication, time management, and computer skills. As a highly skilled professional nurse of 24+ years of experience. I am driven and detailed oriented individual with a desire to use analytical and problem-solving skills to meet goals. I am committed to staying up to date with latest medical training and information needed for any positive outcome.

Passionate Volunteer with experience in various types of outreach initiatives. Energetic individual with compassionate nature and drive to serve local community. Offers in-depth knowledge of community resources and energy to tackle challenging demands.

Compassionate volunteer known for high productivity and efficiency in task completion. Possess specialized skills in community outreach, event planning, and fundraising strategies. Excel at communication, teamwork, and adaptability, ensuring successful project outcomes through effective collaboration and problem-solving abilities.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Charge Nurse Mother/Baby 7p

Southern Regional Medical Center
Riverdale, US
08.2016 - Current
  • Trained and supervised nursing staff in proper patient care techniques.
  • Acted as key player in stand-up clinical meetings to communicate and identify patient status.
  • Assisted in making nursing staff assignments based on patient acuity and competency of staff.
  • Exhibited excellent problem-solving abilities while addressing issues related to patient care.
  • Conducted performance reviews for all nurses under my supervision to ensure competency in practice standards.
  • Established effective working relationships with colleagues from other disciplines and departments.
  • Developed individualized treatment plans based on each patient's needs and preferences.
  • Provide case management for an average of 30 patients each shift.
  • Consult with physicians and nursing team to determine best care plan for individual patients.
  • Apply extensive clinical knowledge to assess patient needs and develop comprehensive care plans.
  • Issue direct care to a caseload of 15 patients each shift.
  • Prepare discharge plans for patients with consideration for continuing care needs.
  • NURSE OF THE QUARTER
  • LEGENDS AWARD

Registered Nurse

Southern Regional Medical Center
Riverdale, US
05.2001 - Current
  • Liaised with multidisciplinary teams to organize and coordinate health and care services to meet patients' complex care needs.
  • Performed ongoing patient assessments, notifying supervising clinician of abnormal findings.
  • Documented patient assessment findings and responses to nursing intervention to progress toward problem resolution.
  • Assess 15 to 20 patients per shift for immediate care due to traumatic or critical injuries.
  • Supervise a team of five entry-level nurses to ensure high-quality patient care.
  • Monitor patients after emergency operations and surgical procedures to minimize risks.
  • Use medical diagnostic equipment efficiently in a fast-paced critical care environment.
  • Recorded patient care, medications, and treatments in a timely and accurate manner.
  • Administered medications, therapies, and treatments to patients in accordance with care plans.
  • Dressed and treated minor to moderate wounds to prevent infections.

Hospital Collections Team Lead

Parallon Business Group
Nashville, US
07.2016 - 01.2021
  • Successful Management of all or part of the hospital revenue cycle from initial eligibility through cash posting.
  • Denial management and appeals.
  • Remotely managed a staff of 13 collectors.
  • Staff education and development through weekly training sessions.
  • Review the team's performance and perform QA on accounts.
  • Manage growth and drive efficiency to an error-free billing process.
  • Ensure timely and effective collections and escalation processes.
  • Worked closely with key departments to drive improvements to revenue cycle outsourcing-related processes.
  • Experience with Commercial, Medicaid, and Medicare insurance plans along with regulations, laws, and timely guidelines.
  • Participated in corporate meetings and trainings, as needed.
  • Other responsibilities as assigned.
  • Provided support to the finance/collection/accounts receivable department.
  • Attended industry seminars or conferences related to collections best practices.
  • Provided training and coaching to new employees in collections procedures and techniques.
  • Reviewed delinquent accounts for potential legal action if necessary.
  • Generated reports on outstanding balances due from customers for review by upper management.
  • Identified opportunities for process improvements within the Collections Department.
  • Adhered to strict confidentiality policies when dealing with sensitive financial information.
  • Supervised a team of 8 collections staff, providing guidance and support to ensure successful outcomes.
  • Conducted regular reviews with team members to ensure quality assurance standards were met.
  • Managed client communications through telephone calls, emails, website inquiries.
  • Assisted customers with payment plans or other solutions that would satisfy their financial obligations.

Education

Associate - nursing

Clayton State University
Morrow, GA, US
05.1998

Nursing

Georgia State University
Atlanta, GA, US

Skills

  • Staff Management
  • Patient Advocacy
  • Data Collection
  • Patient Assessments
  • Staff Training
  • Resource Assignment

Certification

  • CPR/BLS
  • NRP
  • STABLE
  • ACLS

References

Available upon request.

Volunteer Experience

CHI ETA PHI GAMMA CHI SORORITY INC., Atlanta, GA, 10/01/19 - Present, Ensured compliance with health codes, regulations, policies, and procedures related to the program., Actively participated in staff meetings discussing new ideas for program development., Fostered an environment conducive to learning with interactive activities and discussion topics., Organized classes with an emphasis on safety, respect, and proper etiquette.

Awards

  • NURSE OF THE QUARTER
  • LEGENDS AWARD

Timeline

Charge Nurse Mother/Baby 7p

Southern Regional Medical Center
08.2016 - Current

Hospital Collections Team Lead

Parallon Business Group
07.2016 - 01.2021

Registered Nurse

Southern Regional Medical Center
05.2001 - Current

Associate - nursing

Clayton State University

Nursing

Georgia State University

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Keesha Roberson