Keesha Rousseau
Yonkers,NY
Summary
To secure a position where I can utilize my knowledge, experience, & people skills
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Artina Group
09.2017 - 02.2024
- Answer phones, Enter check orders, Respond to customer emails, Collect and process payment, Create all customer records, Prepared shipping labels, Worked in office and hybrid.
- Worked hybrid previous 2 years heavy call volume.
Receptionist
Scarsdale Animal hospital
09.2013 - 10.2015
- Answer phones, Schedule appointments, Inpatient check in, Enter services into system & collect payment, Prep medication and labels, Animal handler, Prepared lab sheets, Took blood work, Performed x-rays
Clerical
New Rochelle Eye Institute
06.2009 - 02.2012
- Checked patient medical insurance, Collect co payments, Scheduled & confirmed appointments, Answer phones, Assist doctor during medical procedures, Surgical coordinator, Teached patients how to insert contacts, Prepared glasses fitting, office duties as-filing, copies, faxes
Legal Assistant
Nader J Sayegh Law Firm
06.2007 - 12.2007
- Processed all interviews with clients, Open/Closed cases, Handled all insurance requests pertaining to lawsuits, All letter correspondences, Phone operator, Prepared all personnel taxes, Purchaser of all supplies m pertaining to the office, Filing of all legal documents
Clerical- Seasonal
Nelson Enterprise
01.2007 - 06.2007
- Preparation of personnel taxes, Phone Operator, Faxing/Scanning/Copying, Purchasing of office supplies, Mail Distribution
Clerical
F & A plumbing
02.2005 - 12.2006
- Data Entry, Distribution of mail, Performed all errands including banking,& office supplies, Prepared all UPS and Federal Express packages, Receptionist, Created new filing systems
Education
GED -
Lincoln High School
01.2011
Skills
- Proficient in Microsoft Word, Excel, Power Point, Outlook, Vista, Saga, Adobe Acrobat and Internet savvy
- Skilled in clerical filing, reception and data entry
- Excellent multi-line phone and customer service skills
- Bilingual Spanish and English
Certification
Phlebotomy Technician, Cochran School of Nursing, 05/02/16, X8A4B2F3
Additional Information
I am capable of following instructions carefully to get the job done in an efficient and timely manner, a great team player and communicator. Self motivated and task finder who enjoys challenges and making a difference to others.
References
Furnished upon request
Timeline
Customer Service Representative
Artina Group
09.2017 - 02.2024
Receptionist
Scarsdale Animal hospital
09.2013 - 10.2015
Clerical
New Rochelle Eye Institute
06.2009 - 02.2012
Legal Assistant
Nader J Sayegh Law Firm
06.2007 - 12.2007
Clerical- Seasonal
Nelson Enterprise
01.2007 - 06.2007
Clerical
F & A plumbing
02.2005 - 12.2006
GED -
Lincoln High School
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