Keeshia Ferrell
Penns Grove,NJ
Summary
Dynamic Office Manager at Gateway CAP with a proven track record in enhancing team productivity and streamlining operations. Skilled in customer relations and document management, I successfully implemented efficient filing systems and coordinated community outreach initiatives, fostering strong departmental communication and improving local engagement. Proficient in Microsoft 365 and adept at employee training.
Overview
16
16
years of professional experience
Work History
Office Manager
Gateway CAP
04.2009 - 08.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Education
Kingsway Reginal High School
Swedesboro, NJ06.1998
Skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Document management
- Clerical support
- Employee supervision
- Employee training
- Documentation and control
- Policy implementation
- Workflow optimization
- Team supervision
- Staff training
- CRM Usage
- Microsoft 365
- State of NJ Data Base
Timeline
Office Manager
Gateway CAP
04.2009 - 08.2025
Kingsway Reginal High School