Keewaan Bell-Gardner
Jonesboro,GA
Summary
Technical support professional with experience in troubleshooting and providing assistance to military staff, resulting in enhanced system functionality and user satisfaction. Responsibilities included installing and configuring hardware and software components, conducting system maintenance, and reducing security vulnerabilities. Collaborated with team members to improve system performance while implementing tracking systems for support requests that improved issue resolution rates. Proficient in diagnosing hardware failures and managing user accounts within Active Directory, contributing to overall network reliability.
Overview
3
3
years of professional experience
Work History
IT Technical Support Specialist
United States Army
Wahiawa, Hawaii
02.2023 - 02.2026
- Provided troubleshooting and technical assistance to end-users, enhancing system functionality and user satisfaction across the organization.
- Troubleshot networking issues, including LAN and WAN connectivity and slow performance, ensuring uninterrupted access to critical resources.
- Installed and configured hardware and software components, ensuring optimal performance and minimizing downtime for critical systems.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Conducted regular system maintenance and updates, reducing security vulnerabilities and improving overall network reliability.
- Configured user accounts in Active Directory and other directory services platforms.
- Implemented tracking systems for support requests, streamlining issue resolution and facilitating user feedback collection.
- Collaborated with team members to enhance system performance and reliability, contributing to smoother operations.
- Maintained inventory of all technology assets within the organization's network infrastructure.
Education
Certificate of Completion - Advanced Individual Training (AIT)
Fort Gordon
Augusta08-2023
High School Diploma -
Morrow High School
Morrow, Georgia 05-2022
Skills
- Technical support
- Troubleshooting
- Advanced troubleshooting
- Issue resolution
- Active Directory support
- Hardware installation
- Hardware support
- Software configuration
- Printer support
- Mobile device management
- User account management
- LAN troubleshooting
- WAN troubleshooting
- TCP/IP
- Network protocols
- Windows 10/11
- Mac systems
- Web development
- Microsoft Office
- Team collaboration
- Communication skills
- RStudio
Timeline
IT Technical Support Specialist
United States Army
02.2023 - 02.2026
Certificate of Completion - Advanced Individual Training (AIT)
Fort Gordon
High School Diploma -
Morrow High School