Kefilni Sanft
Fort Worth
Summary
Experienced operational manager with a strong focus on efficiency and team leadership. Known for driving performance improvements and ensuring high safety standards, ready to contribute to optimizing processes and enhancing customer service.
Overview
15
15
years of professional experience
Work History
Customer Service Operational Manager
American Airlines
Dallas
03.2013 - 03.2026
- Developed workflows that improved coordination between ground services and flight crews.
- Implemented safety protocols to maintain high standards within the work environment.
- Managed daily operations to ensure efficient flight schedules and resource allocation.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Built strong operational teams to meet process and production demands.
Ramp Supervisor
American Eagle Airlines
Dallas
03.2011 - 03.2013
- Supervised ramp operations to ensure efficient aircraft turnaround.
- Coordinated baggage handling and loading for timely departures.
- Monitored daily activity of the ramp staff to ensure efficient operations and completion of tasks.
- Trained staff on safety protocols and operational procedures.
- Investigated any incidents involving damage to aircraft or property during loading and unloading activities.
Education
Business Accounting -
Brigham Young University
La'ie, HI05-2000
Skills
- Aircraft turnaround efficiency
- Workflow optimization
- Operational efficiency
- Resource allocation
- Safety protocols
- Performance evaluation
- Customer relationship management
- Team building
- Problem solving
- Effective communication
Timeline
Customer Service Operational Manager
American Airlines
03.2013 - 03.2026
Ramp Supervisor
American Eagle Airlines
03.2011 - 03.2013
Business Accounting -
Brigham Young University