Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Fulfillment Coordinator
James Avery
Kerrville
02.2023 - Current
Tracked shipment status using various online tools such as FedEx or UPS.
Monitored daily orders and processed shipments in a timely manner.
Provided feedback on areas of improvement for the fulfillment process.
Created detailed documentation regarding order fulfillment procedures.
Managed multiple projects simultaneously while meeting deadlines.
Worked additional hours and shifts to meet tight deadlines during peak periods.
Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
Trained new employees regarding coordinator procedures and standards.
Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Monitored workers and reviewed completed work for proper performance.
Held staff meetings to share project information and address specific issues.
Completed or assisted with difficult or skilled tasks.
Sales Team Leader
James Avery Artisan Jewelry
Boerne
01.2021 - 02.2023
Dependable team member who goes beyond requirements to handle customer needs. Reliable and efficiently completes assignments while maintaining a strong presence on the floor to build strong relationships with customers and supports and develops the team.
Temporary Keyholder
James Avery Artisan Jewelry
Boerne
10.2021 - 01.2022
Assisted store management within store supervision including directing personnel while displaying high levels of customer service in all areas.
Sales Associate
James Avery Artisan Jewelry
Boerne
11.2018 - 10.2021
Assisted guests with great customer service and knowledge of the product.
Temporary Keyholder
James Avery Artisan Jewelry
Boerne
10.2020 - 02.2021
Assisted store management within store supervision including directing personnel while displaying high levels of customer service in all areas.
Sales Associate
Bealls
Kerrville
10.2017 - 11.2018
Assisted guests with great customer service.
Education
Associate of Science - Pre-Nursing
Northwest Vista College
San Antonio, TX
05.2020
High School Diploma -
Comfort High School
Comfort, TX
06.2017
Skills
Customer Service
Relationship Building
Time Management
Problem-Solving
Team Leadership
Teamwork and Collaboration
Friendly and Outgoing
Shift Scheduling
Merchandising
Staff Supervision
Positive Customer Experience
Product Recommendations
Upselling and Promotions
Staff Training and Development
Workflow planning
Time management
Problem solving
Communication skills
Shipping and receiving
Team leadership
Employee training
Attention to detail
Multitasking
Positive attitude
Additional Information
Assists store manager in recruiting, hiring and training of Part-Time Seasonal Associates.
Models, Teaches, and Promotes the guest program.
Analyzes sales and KPI's to determine the needs for the business.
Assisted in developing plans to effectivity lead in special events and promotions.
Lead by example, following all processes, procedures and policies set by store manager.