Kehaunani Liu
Lifeline Financial
Glendale,USA
26
years of professional experience
Results-driven professional with extensive experience in enhancing operational efficiency and driving profitability. Committed to fostering an environment of continuous growth while contributing to team success. Eager to apply a robust skill set in a dynamic setting that values innovation and collaboration. Passionate about achieving excellence and delivering impactful results.
Work History
Office Manager, Staff Accountant
6 Years- Organized office operations to enhance efficiency and support professionalism.
- Updated details in company database by keying in customer contacts and delivery dates.
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
- Participated in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
- Managed office operations, ensuring efficient workflow and resource allocation.
- Prepared and reviewed financial statements to ensure accuracy and compliance with regulations.
- Conducted monthly reconciliations of bank statements and general ledger accounts to maintain financial integrity.
Operations Consultant/Chief Operating Officer
5 Years 8 Months- Developed full operations manual as well as prepared multiple brands for franchising.
- Developed full operations manual as well as prepared multiple brands for franchising.
- Organized and structured the opening of 6 brands within the IE Entertainment portfolio.
- Proactively mentored restaurant managers and restaurant leadership teams to execute the restaurant systems that produce consistently high levels of Profit and Loss.
- Human Resources for the entire company containing 122 employees.
- Human Resources for the entire company containing 172 employees.
- Developed strategic plans to optimize resource allocation and reduce operational costs.
- Led process improvement initiatives to enhance operational efficiency across multiple projects.
- Managed payroll functions to ensure accurate employee compensation.
- Knowledge to educate restaurant management on all appropriate HR policies, labor laws, security and safety procedures and ensure compliance at the restaurant level.
- Structured job fairs for brand launch.
General Manager/Director of Operations
7 Years 5 Months- Developed all core structure and steps of service to ensure the greatest level of customer service
- Created a sturdy training program to develop restaurant culture and increase emphasis on hospitality and customer satisfaction
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Oversaw daily operations, ensuring high standards of service and quality
- Execute financial goal expectations grossing $15,000,000 in 3 year plan
- Hire and train all General Managers to company standard
- Proactively teach and coach restaurant managers and restaurant leadership teams to execute the restaurant systems that produce consistently high levels of Profit and Loss
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Oversaw financial management activities, including budget management, accounting and payroll
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention.
Bar Manager, Bartender
4 Years 6 Months- Supervised serving staff to enhance hospitality and food quality.
- Upsold customers from shelf to premium brands to help boost sales.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Maintained thorough knowledge of menu to describe dining options.
- Recommended premium brands to customers during sales interactions. from shelf to premium brands to help boost sales.
- Managed bar area, overseeing cocktail design, menu development, inventory control, compliance with regulations, and customer relationships.
- Balanced daily registers and generated sales reports for management.
Bar Manager, Bartender
2 Years 1 Month- Led and inspired team through strong interpersonal and communication skills, advocating for sound financial decisions and demonstrating integrity in all actions.
- Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
- Delivered exceptional service that enhanced customer satisfaction and loyalty.
- Monitored guest satisfaction with meals and recommended additional items to boost restaurant sales.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Managed tables throughout dining room to execute service at highest level.
- Trained new staff on menu items and restaurant standards.
- Supervised daily bar operations ensuring compliance with health and safety standards.
- Trained and mentored staff on mixology techniques and customer service excellence.
General Manager
5 Years- Collaborates with the Regional Director to develop the annual business plan.
- Utilize all information and resources available to identify opportunities and threats to optimizing restaurant potential and adjust business plan tactics accordingly.
- Consulted and collaborated with restaurant managers and nightclub promoters to create a positive work environment and achieve business results, including increased customer counts, sales, and profits.
- Completes various audits to ensure that all departments meet standard practices and procedures.
- Ensures that all departments are adequately staffed (through quality hiring and retention) to maximize sales potential.
- Collaborates with Kitchen Manager and Floor Manager to ensure that individual performance targets are established, performance reviews are conducted and communicated.
- Knowledge and educate restaurant management on all appropriate HR policies, labor laws, security and safety procedures and ensure compliance at the restaurant level.
- Developed strategic initiatives to enhance menu offerings, aligning with market trends and customer preferences.
- Directed daily operations, ensuring seamless service delivery and exceptional guest experiences.
Education
BBA - Business Management
Skills
Financial record management
Office organization
Organizational strategies
Proficient in Microsoft Office
Project coordination
Team motivation
Administrative management
Departmental supervision
HR management
Financial management
Employee training
Regulatory compliance
Payroll management
Dispute resolution
Organizational skills
Workplace organization skills
Timeline
Office Manager, Staff Accountant
Lifeline Financial
08.2020 - CurrentRead More
Operations Consultant/Chief Operating Officer
IE Entertainment Group
07.2014 - 03.2020Read More
General Manager/Director of Operations
The Drunken Crab
10.2012 - 03.2020Read More
Bar Manager, Bartender
Equator
06.2008 - 12.2012Read More
Bar Manager, Bartender
Wokcano
01.2006 - 02.2008Read More
General Manager
Vive Restaurant Lounge
01.2001 - 01.2006Read More
Califirnia State University Northridge
BBA from Business Management
Read More