Kehinda Pryor Jr
Hammond,IN
Summary
Dynamic and dependable professional with a proven track record at Instacart, excelling in customer service and timely deliveries. Skilled in GPS navigation and problem-solving, I consistently enhanced customer satisfaction through efficient route planning and attention to detail, ensuring accurate and on-time service. Committed to teamwork and maintaining high standards in all operations.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Instacart
Indiana
03.2025 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Representative
Uhaul Moving And Storage
Hammond, IN
05.2021 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Forces Member
Air Force
San Antonio, TX
11.2018 - 07.2019
- Identified and reported suspicious activity to prevent security incidents.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Patrolled grounds to monitor status and safety of premises.
- Observed CCTV cameras to detect potential threats and respond accordingly.
- Monitored personnel access and maintained accurate security records.
- Operated security console equipment to monitor and control access.
- Mitigated potential conflicts by utilizing effective negotiation skills when interacting with hostile individuals or groups.
- Decreased potential threats by maintaining strict access control procedures for personnel and vehicles.
- Safeguarded sensitive materials by implementing rigorous inventory management practices and adhering to established guidelines.
- Maintained a clear understanding of chain-of-command structures, ensuring efficient distribution of tasks among team members during operations or drills.
- Responded to emergency situations quickly and calmly for professional support.
- Collaborated with team members to maintain situational awareness, resulting in a safer environment for all personnel.
- Increased overall force protection capabilities by offering input on tactical plans during strategy development meetings with senior leadership figures.
- Improved emergency response times through the development and implementation of effective training exercises.
- Developed security plans and procedures to protect personnel and assets.
- Assisted in the apprehension of suspects by following proper detention protocols and gathering pertinent information.
- Conducted background checks on new personnel to certify security clearance.
- Streamlined communication channels among team members, fostering an atmosphere of collaboration and trust in high-pressure scenarios.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Reduced risk exposure by consistently updating personal knowledge on advancements in security technology and industry best practices.
- Ensured overall safety with thorough inspections of facilities and equipment, identifying and addressing vulnerabilities.
- Boosted morale within the unit through active participation in community outreach programs, promoting positive relationships between military personnel and local residents.
- Investigated incidents and wrote detailed reports for superior review.
- Intervened in potentially violent situations to maintain personnel safety.
- Elevated unit readiness levels by conducting comprehensive training sessions on various security tactics and strategies.
- Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations.
- Delivered training sessions to educate personnel on security policies and procedures.
- Demonstrated adaptability while performing multiple roles within the unit, including supervisor, trainer, mentor, or technical advisor as needed.
- Enhanced physical security by overseeing installation of new surveillance systems and barriers.
- Assisted in development of base-wide security awareness program, promoting culture of vigilance.
- Monitored surveillance equipment to detect unauthorized entry, contributing to safety of classified areas.
- Maintained detailed logs of all security incidents, providing valuable data for future threat assessments.
- Improved team response times with rigorous training simulations focused on potential security threats.
- Implemented strict access control measures, significantly reducing risk of security breaches.
- Enhanced base security by conducting regular patrols and identifying vulnerabilities in perimeter defenses.
- Facilitated cross-departmental collaborations to streamline security operations across base.
- Managed security databases, keeping records up to date and ensuring quick access to critical information.
Education
Theo Wood High School
South Holland, IL05.2018
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- GPS and route planning
- Heavy lifting
- Order picking and processing
- Map reading and navigation skills
- Delivery scheduling
- Stocking and inventory
- Forklift operation
- Complex Problem-solving
- Quality assurance
- Order verification
- Documentation and reporting
- Pre-trip and Post-trip inspections
Timeline
Delivery Driver
Instacart
03.2025 - Current
Customer Service Representative
Uhaul Moving And Storage
05.2021 - 02.2025
Security Forces Member
Air Force
11.2018 - 07.2019
Theo Wood High School