Kehislianne Monge
Reading,PA
Summary
Dynamic professional with a proven track record at Mac Enterprises, excelling in customer service and staff management. Adept at enhancing operational efficiency and fostering team collaboration. Skilled in sales techniques and employee mentoring, consistently driving customer satisfaction and achieving sales targets through effective communication and relationship-building.
Overview
4
4
years of professional experience
Work History
Management Trainee
Mac Enterprises of North Palm Beach
Reading, PA
12.2025 - Current
- Assisted in daily operational tasks, enhancing workflow efficiency and team collaboration.
- Supported project management efforts by coordinating schedules and resources effectively.
- Contributed to customer service initiatives, addressing inquiries and resolving issues promptly.
- Learned industry standards and best practices through hands-on training and mentorship programs.
- Engaged in performance reviews, providing feedback to enhance team productivity and morale.
- Adapted quickly to new tools and systems, ensuring seamless integration into daily operations.
- Improved management skills by participating in rigorous training programs and workshops.
Quality Control Inspector
Revolve Clothing
Shoemakersville, PA
05.2025 - 11.2025
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Ross Dress for Less
Reading, PA
05.2024 - 2025
- Provided ongoing support in troubleshooting device issues for customers, enhancing product knowledge.
- Adapted quickly to new promotions and technologies, improving service delivery efficiency.
- Engaged in training sessions to develop skills in sales techniques and customer engagement strategies.
- Contributed to achieving store sales targets by actively promoting products during customer interactions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Metro Pcs
Reading, PA
08.2022 - 2024
- Assisted customers with product selection and services to enhance satisfaction.
- Processed transactions accurately, ensuring efficient checkout experiences for customers.
- Maintained inventory levels through regular stock checks and replenishment initiatives.
- Collaborated with team members to optimize sales floor organization and visual merchandising.
Education
High School Diploma -
I Lead Charter School
Reading, PA05.2020
Skills
- Customer service
- Staff supervision
- Customer relations
- Sales techniques
- Negotiation
- Workforce management
- Staff management
- Customer relationship management (CRM)
- Staff training
- Operations support
- Inventory control
Employee mentoring
Languages
Spanish
Native or Bilingual
Timeline
Management Trainee
Mac Enterprises of North Palm Beach
12.2025 - Current
Quality Control Inspector
Revolve Clothing
05.2025 - 11.2025
Sales Associate
Ross Dress for Less
05.2024 - 2025
Sales Associate
Metro Pcs
08.2022 - 2024
High School Diploma -
I Lead Charter School