Alexander Benson
Summary
Dynamic professional with a proven track record at Southern CaseArts, excelling in technical support and HVAC systems. Expert in ERP management and invoicing, achieving significant cost reductions. Renowned for critical thinking and delivering exceptional customer service, consistently enhancing client satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Technical Support / Service Technician
Southern CaseArts
Bessemer, AL
10.2022 - Current
- Resolved 95% of support issues through remote assistance.
- Achieved 85% first-call resolution by effectively guiding clients.
- Reduced downtime by 30% utilizing advanced diagnostic tools.
- Lowered field service costs by 20% through strategic management.
- Managed invoicing and ERP (NAV) processes to ensure accuracy.
- Coordinated technician dispatching and managed team activities.
Lead HVAC Installer
Dawson True Heating & Cooling
Birmingham, AL
11.2021 - 04.2022
- Executed HVAC system installations for residential properties, ensuring compliance with local codes.
- Documented installation processes and project details for reference and quality assurance.
- Installed and repaired HVAC systems to maintain optimal functionality.
- Trained junior technicians on best practices for installation and maintenance procedures.
- Addressed client inquiries and explained HVAC system functions to enhance customer satisfaction.
- Maintained a hazard-free work environment by adhering to safety regulations during installations and repairs.
Assistant Project Manager
E2 Business Solutions
Birmingham, AL
02.2020 - 04.2021
- Achieved 95% on-time project completion.
- Assisted in developing project plans and timelines to streamline workflow.
- Monitored project budgets, ensuring adherence and identifying cost-saving measures.
- Facilitated communication among team members to enhance collaboration and efficiency.
- Prepared project documentation, including status reports and meeting notes, for stakeholder review.
Claims Analyst
Blue Cross Blue Shield
Birmingham, AL
09.2018 - 01.2019
- Analyzed claims data to identify trends and discrepancies, enhancing processing efficiency.
- Collaborated with healthcare providers to secure necessary documentation for adjudication.
- Reviewed claims for accuracy, ensuring compliance with regulatory standards.
- Communicated claim statuses and resolution processes to customers, fostering transparency.
Education
B.S. - Political Science
Jacksonville State University
Jacksonville, AL04-2016
Skills
- Technical support and HVAC
- Refrigeration troubleshooting
- ERP systems management
- Invoicing and documentation
- Microsoft Office proficiency
- Critical thinking skills
- Customer service excellence
- Time Management
- Task Prioritization
- Attention to Detail & Accuracy
- Problem Solving
- Operations Support
- Administrative Support
- Project Coordination
- Project Scheduling
- Invoice Processing & Payment
Tracking - Meeting Coordination, Minutes &
Action Tracking - Submittals, RFIs & Work Package
Distribution - Document Auditing & Quality
Control - Cross-Department Coordination
- Stakeholder Coordination
- Travel coordination & Expense
Reporting - Wiring Diagrams
Timeline
Technical Support / Service Technician
Southern CaseArts
10.2022 - Current
Lead HVAC Installer
Dawson True Heating & Cooling
11.2021 - 04.2022
Assistant Project Manager
E2 Business Solutions
02.2020 - 04.2021
Claims Analyst
Blue Cross Blue Shield
09.2018 - 01.2019
B.S. - Political Science
Jacksonville State University