Keia Davis
Essex,MD
Summary
Experienced administrator specialist with over 20 years in business management, adept at managing daily operations and coordinating human and family investment activities. Proven track record of enhancing social and economic outcomes for diverse populations. Seeking to leverage extensive knowledge in human resources, social services, and government policy to contribute effectively to organizational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Administrator
Maryland Correctional Enterprises
Jessup
02.2025 - Current
- Gathered, structured, and transferred information into digital database.
- Trained staff about organizational mission and goals to boost employee performance.
- Oversaw communications, financial processing, registration, recordkeeping, and various administrative tasks.
- Managed multi-line phone system, directing calls, conveying messages to staff, and welcoming visitors.
- Coordinated supervisor itinerary and appointments, enhancing efficiency of scheduling processes.
- Distributed responsibilities among administrative support staff to optimize office operations.
Family Investment Specialist I
Baltimore City Department of Social Services
Baltimore, MD
08.2022 - 02.2025
- Evaluated client circumstances by interviewing them individually or in groups to determine required services such as public assistance, medical assistance, and SNAP benefits
- Maintain detailed case history records and construct reports summarizing success and outcomes associated with each specific case.
- Verify clients' eligibility for state financial assistance following policies and regulations stipulated by Family Investment Administration and local Department of Social Services offices.
- Advise clients on numerous investment alternatives, equipping them to make knowledgeable financial choices
- Reviewed program outcomes to direct strategic advancements in service offerings and client support initiatives.
- Managed application processes while ensuring compliance with regulatory requirements and timelines.
Administrator II
Maryland State Board of Nursing
Baltimore, MD
07.2021 - 08.2022
- Served as a link between the State Board and CNA, GNA, and RNs by handling questions, interpreting, and enforcing compliance controls and helping to resolve work-related
- Managed licensing processes for nursing professionals, ensuring compliance with state regulations.
- Streamlined application workflows, enhancing efficiency in processing times for applicants.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Assessment and Taxation Clerk
Maryland Department of Assessment and Taxation
Annapolis, MD
03.2019 - 04.2020
- Computed final estimation of property values, taking into account such factors as depreciation, replacement costs, value comparisons of similar properties, and income potential.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Commitment Specialist II
State of Maryland
Owings Mills, MD
04.2014 - 05.2016
- Reviewed and modified commitment time calculations of inmates by analyzing good conduct records, work opportunity assignments, education and vocational readiness, and housing participation in accordance with the time credit scale outlined by the Maryland Parole Commission.
- Verified and interpreted confidential inmate data to determine the proper calculation of adult inmate prison sentences in accordance with applicable State laws, regulations, and policies governed by the Department of Public Safety and Correctional Services.
- Prepared and maintained manual and electronic data files regarding commitment records and files of prison inmates utilizing information obtained from court orders, local detention centers, and other official criminal confinement measures.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Gathered, organized and input information into digital database.
Correctional Officer II
Maryland State Corrections
Baltimore, MD
07.2007 - 06.2009
- Maintained order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws.
- Supervised and direct the work of correctional officers to ensure the safe custody, discipline, and welfare of inmates.
- Restrained, secured, or controlled offenders using chemical agents, firearms, or other weapons of force as necessary.
- Supervised or provided security for offenders performing tasks, such as construction, maintenance, laundry, food service, or other industrial or agricultural operations.
- Conducted routine audits and evaluations of employees' performance.
Education
Master of Science - Human Resources Management
Strayer University
White Marsh, MD03-2025
Bachelor of Science - Business Administration
Strayer University
Owings Mills, MD12-2021
Skills
- Strategic leadership
- Interpersonal skills
- Workforce management
- Critical thinking
- Analytical reasoning
- Systems analysis
- Criminal justice data management
- Microsoft Suite (Word, PowerPoint, Excel) Office tools Effective communication
- Workday configuration
- Office administration
Certification
- Fingerprinting License - Maryland Department of Corrections
- Criminal Justice Information Systems - Department of General Police Services
- CPR/First Aid Certified - Baltimore County Department of Corrections
- Human Resources Information Systems
Timeline
Office Administrator
Maryland Correctional Enterprises
02.2025 - Current
Family Investment Specialist I
Baltimore City Department of Social Services
08.2022 - 02.2025
Administrator II
Maryland State Board of Nursing
07.2021 - 08.2022
Assessment and Taxation Clerk
Maryland Department of Assessment and Taxation
03.2019 - 04.2020
Commitment Specialist II
State of Maryland
04.2014 - 05.2016
Correctional Officer II
Maryland State Corrections
07.2007 - 06.2009
Master of Science - Human Resources Management
Strayer University
Bachelor of Science - Business Administration
Strayer University