Keia Pough
Norway,SC
Summary
Proven in enhancing network security and streamlining technology processes at Denmark Technical College, I excel in technical support and problem-solving. Demonstrated ability to maintain high service standards, managing complex databases and equipment setup. Skilled in both hard (technical support) and soft (professional communication) skills, I effectively boost productivity and user satisfaction.
Overview
5
5
years of professional experience
Work History
Academic Technology Specialist
Denmark Technical College
06.2023 - Current
- Active Directory Configuration
- create user accounts and managing permissions.
- Use network and database security for monitoring and alerting of potential threats.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Resolved patrons' complaints tactfully and professionally.
- Logged updates on support tickets to communicate status to users and managers.
- Coordinated inventory supplies and equipment to maximize team productivity.
- Use software such as DUO, Teams, Zoom, Cisco and Microsoft Authenticator on regular basis.
Process Server
Orangeburg County Court House
02.2021 - 06.2023
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Thoroughly researched court records such as criminal cases, foreclosures, and probate estates.
- Researched defendants' schedules, social media, and analyzed personal records to locate defendants.
- Tracked down defendants to serve legal documents.
- Provided administrative support and research for civil litigation and civil proceedings.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
Phlebotomist/Office Assistant
Orangeburg Medical Associates
05.2019 - 08.2022
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Conducted venipuncture and other CT procedures.
- Reviewed patient records for accuracy and completeness.
Education
Bachelor of Science - Organizational Management
Voorhees College
Denmark, SC05.2013
Skills
- Technical Support
- Logging support tickets
- Maintaining network security
- Administering databases
- Equipment Setup
Timeline
Academic Technology Specialist
Denmark Technical College
06.2023 - Current
Process Server
Orangeburg County Court House
02.2021 - 06.2023
Phlebotomist/Office Assistant
Orangeburg Medical Associates
05.2019 - 08.2022
Bachelor of Science - Organizational Management
Voorhees College
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