KEIA WILLIAMS
PruittHealth
Grovetown,GA
9
years of professional experience
Experienced Customer Service Representative with 3+ years of experience in high-volume call center, healthcare, and customer support environments. Skilled in handling inbound and outbound calls, resolving customer inquiries, managing escalations, and providing exceptional service while maintaining confidentiality and professionalism. Experienced in CSR operations, sales support, upselling, cross-selling, customer retention, and relationship management. Proficient in CRM systems, documentation, data entry, and Microsoft Office tools. Strong communication, problem-solving, and active listening skills with the ability to deliver quality support in fast-paced environments.
Work History
Dietary Aide
1 Month- Assembled meal trays, snacks, and drinks based on exact doctor or dietitian orders.
- Monitored what patients eat and report changes in appetite or swallowing issues.
- Washed dishes, clean food lines, and keep work areas safe and tidy.
- Helped check inventory, stored food safely, and stock pantries.
Housekeeper
4 Months- Performed any combination of duties to maintain order, sanitation, and cleanliness in the facility
- Cleans and straightens assigned areas. Collects, sorts, launders, transports and distributes linens and uniforms. May mend linens and assist in preventative maintenance and repair
- Dumped Trash
- Vacuums and sweeps floors, carpets, and rugs.
- Makes beds and changes linens.
- Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops.
CUSTOMER SERVICE REP
1 Year 3 Months- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support
CUSTOMER SERVICE REP
1 Year 7 Months- Handled inbound phone calls, digital chats, or emails from Sprint customers regarding mobile plans and cell phone calls and coverage.
- Troubleshooted and resolved technical problems with mobile devices, network signals, and SIM cards.
- Explained monthly charges, processed payments, and adjusted account features or add-ons.
- Engaged in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Builded long lasting relationships with clients and other call center team members based on trust and reliability.
- Adhering to all company policies andprocess
Education
High School Diploma
Skills
Time management
Problem-solving
Cleaning and sanitizing
Customer service
Flexible schedule
Team player
Computer skills
Timeline
Dietary Aide
PruittHealth
12.2024 - 01.2025Read More
Housekeeper
Gracewood Hospital
07.2022 - 11.2022Read More
CUSTOMER SERVICE REP
SITEL
03.2019 - 06.2020Read More
CUSTOMER SERVICE REP
Convergent
05.2016 - 12.2017Read More
Brunswick High School
High School Diploma
Read More