Keiaira Fondren
Comcast (Xfinity)
Pearl,MS
11
years of professional experience
Customer-focused professional with 5+ years of experience delivering exceptional customer service, investigating and resolving complex customer concerns, and building strong client relationships in fast-paced environments. Skilled in analyzing information, documenting cases, explaining policies and procedures, negotiating solutions, and managing multiple priorities while maintaining accuracy and compliance. Recognized for strong communication, critical thinking, and attention to detail.
Work History
Assistant Store Manager
5 Years 4 Months- Investigate and resolve complex customer account, billing, service, and technical issues while ensuring accurate documentation.
- Explain products, services, policies, and next steps to customers in a clear and professional manner.
- De-escalate customer concerns through active listening, negotiation, and problem-solving.
- Manage multiple customer cases while meeting performance and quality metrics.
- Collaborate with internal departments to ensure timely issue resolution and customer satisfaction.
Cashier
2 Years 11 Months- Delivered exceptional customer service while accurately processing transactions and resolving customer concerns in a fast-paced environment.
Customer Service Representative
2 Years 3 Months- Assisted Medicare members with prescription coverage approvals and benefit questions.
- Reviewed account information, documented customer interactions, and resolved inquiries accurately.
- Maintained confidentiality while adhering to company policies and compliance requirements.
Education
High School Diploma
Skills
Claims Investigation
Claims Handling
Liability Analysis
Policy Interpretation
Customer Service
Conflict Resolution
Negotiation
Critical Thinking
Analytical Problem Solving
Active Listening
Complaint Resolution
Case Documentation
Data Entry
Microsoft Office Suite
Computer Proficiency
Call Center Operations
Timeline
Assistant Store Manager
Comcast (Xfinity)
04.2021 - CurrentRead More
Cashier
Fleetway
05.2018 - 04.2021Read More
Customer Service Representative
Xerox
01.2016 - 04.2018Read More
Durant High School
High School Diploma
Read More