Keiana Barron
Newberry,FL
Summary
Dedicated Customer Service Specialist, experienced in fast-paced environments and adaptable to last-minute changes. Committed to upholding safely guidelines to keep customers and team members safe. Thrives under pressure, successfully working to reach personal, team, and business goals.
Overview
18
18
years of professional experience
Work History
Customer Service Training Manager
ADT Security
Jacksonville, FL
12.2022 - Current
- Capture the experience of the customer receives translating those observations into data points to measure opportunities
- Ensured compliance with applicable laws and safety regulations regarding customer service operations.
- Developed and delivered a customized customer service experience for an exceptional interaction.
Customer Service Training Team Lead
ADT Security Services
Jacksonville, FL
10.2019 - 12.2022
- Resolved escalated issues from customers in an efficient manner.
- Handled customer inquiries and complaints in a professional manner.
- Ensure safe working practices are upheld by all team members.
Customer Service Representative
ADT Security Services
Jacksonville, FL
05.2018 - 10.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- De-escalated problematic customer concerns, maintaining a calm, friendly manner.
- Adhere to safety guidelines and policies at all times, for customer and team safety
Customer Service Representative Technician
Convergys
Jacksonville, FL
10.2016 - 05.2018
- Providing excellent customer service and remaining professional at all times.
- Complied with company safety guidelines to ensure customers safety at all times.
Assistant Store Manager
Dollar General
Hilliard, Florida
08.2013 - 10.2016
- Developed positive relationships with customers through friendly interactions, and resolving complaints.
Customer Service Manager
Winn Dixie
Hilliard, FL
08.2007 - 08.2013
- Provided exceptional customer service to ensure customer satisfaction.
Skills
- 16 years of Customer Service Experience
- Verbal Communication Skills
- Safety Compliance
- Teamwork and Collaboration
- Organizational Skills
- Interpersonal Skills
- Quality Control
- Relationship Building
- Decision-Making
- Strategic thinker
- Customer Inquiry and Response
- Adaptability and Flexibility
Timeline
Customer Service Training Manager
ADT Security
12.2022 - Current
Customer Service Training Team Lead
ADT Security Services
10.2019 - 12.2022
Customer Service Representative
ADT Security Services
05.2018 - 10.2019
Customer Service Representative Technician
Convergys
10.2016 - 05.2018
Assistant Store Manager
Dollar General
08.2013 - 10.2016
Customer Service Manager
Winn Dixie
08.2007 - 08.2013