Angel Nguyen
Pomona,CA
Summary
Optical professional with comprehensive understanding of vision care and eyewear solutions. Proven ability to provide exceptional service and accurate fittings, contributing to high customer satisfaction. Committed to teamwork and adaptable to evolving client needs, with strong technical proficiency and attention to detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Owner, Cosmetic Tattoo Artist
Angelic Beauty Ink
12.2021 - Current
- Managed daily operations for successful small business, ensuring efficient processes and quality services.
- Established loyal client base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Advertised products and services through online and social media to target ideal clients.
- Ensured compliance with state regulations regarding licensing, permitting, sanitation guidelines throughout all aspects of business operation.
- Continuously improved artistic skills through ongoing education and participation in industry workshops or conferences.
- Enhanced client satisfaction by providing exceptional custom tattoo designs tailored to individual preferences.
Licensed Optician
Costco
05.2019 - 11.2021
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase member satisfaction.
- Increased sales through expert knowledge of lens types, materials, and coatings for various member needs.
- Educated members on proper use, care and maintenance of eyeglasses and contact lenses.
- Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Intern for Optical Technician/Optician
San Pedro Eye Care
03.2018 - 05.2018
- Collaborated with optometrists to create a seamless experience for patients during eye exams and prescription updates.
- Pretested patients in preparation for appointment.
- Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Adjusted and repaired frames to satisfy customer demands.
Apple Specialist
Apple Inc.
11.2015 - 06.2016
- Utilized analytical skills to quickly become a reliable team player and able to work independently
- Troubleshoot customer's concerns and provided resolutions
- Delivered excellent customer service through product demonstrating
- Maintained visual merchandising and assisted team members
- Knowledgeable of technology and what Apple products offer
Assistant Manager
Pandora Jewelry
03.2012 - 08.2015
- Responsible for opening and closing store with the accountability of daily cash deposits to company's bank
- Trained and led new associates on job responsibility while promoting teamwork and collaboration
- Set up product visuals for every season for customer shopping appeal and increase sale profits
- Monitored inventory and new product orders
- Provide excellent customer service and demonstrated expert in product knowledge
Education
Optical Dispensing Program - Optical Technician
American Career College
Long Beach, CA05-2018
B.S. - Business Administration: Concentration in Marketing
San Francisco State University
San Francisco06-2015
General Education High School Diploma -
South San Francisco High School
South San Francisco, CA06.2011
Skills
- Licensed Optician, ABO/NCLE Certified
- 16 years of customer service experience
- Business management and development
- Professionalism and ethics
- Excellent communication, teamwork and collaboration
- Frame selection, optical measurements, fitting and adjustments
- Spectacle and contact lens dispensing
- Insurance verification and billing
- Troubleshooting
- Attention to detail
- HIPAA compliance
- Adaptability and flexibility
- 3 years of Manager experience
Certification
- Board of Optometry- Registered Contact Lens Dispenser- CLD8478 - Licensed Since 2018
- Board of Optometry- Registered Spectacle Lens Dispenser- SLD41554 - Licensed Since 2018
- NCLE Certified Contact Lens Practitioner- 213676 - Since 2018
- ABO Certified Optician- 213676 - Since 2018
- Registered Body Art Practitioner- Since 2021
Languages
Chinese (Cantonese)
Timeline
Business Owner, Cosmetic Tattoo Artist
Angelic Beauty Ink
12.2021 - Current
Licensed Optician
Costco
05.2019 - 11.2021
Intern for Optical Technician/Optician
San Pedro Eye Care
03.2018 - 05.2018
Apple Specialist
Apple Inc.
11.2015 - 06.2016
Assistant Manager
Pandora Jewelry
03.2012 - 08.2015
Optical Dispensing Program - Optical Technician
American Career College
B.S. - Business Administration: Concentration in Marketing
San Francisco State University
General Education High School Diploma -
South San Francisco High School
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