Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
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Sarah Sockwell

Greenville,SC

Summary

Experienced Optician: delivering exceptional service and assistance to customers. Focused and driven with strong attention to detail. Proficient in trouble shooting with customers concerns with their glasses using proper adjustments.


Shift Leader/Barista: Multitasks effectively to handle different needs of multiple customers with speed and accuracy. Excellent communication and conflict resolution skills. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.


Waitress: Dependable server, providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Licensed Optician

Costco Optical
03.2011 - 12.2023
  • Confirmed quality control standards were met for all eye wear and contact lenses.
  • Exceeded sales targets consistently by utilizing excellent communication skills and product knowledge expertise when assisting customers.
  • Built rapport with clients through attentive listening skills and genuine interest in their vision needs.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Contributed to positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
  • Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.
  • Trained new employees on industry best practices, company policies, and equipment operation to maintain high standard of service.

Shift Leader/Barista

Starbucks
08.2016 - 05.2017
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Waitress

Chilis Resturant
08.2008 - 03.2011
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.

Education

Associate of Science - Social And Behavioral Science

Santa Rosa Junior College
Santa Rosa, CA
06.2010

Skills

  • Managing repairs
  • Billing Processing
  • Certified Optician (ABO & NCLE)
  • Quality Control
  • Frame Selection
  • Supply and Equipment Ordering
  • HIPAA Compliance
  • Optical Measurements
  • Ocular anatomy knowledge
  • Analytical Thinking
  • Prescription Interpretation

Certification

National Certification of ABO as of 2013, National Certification of NCLE as of 2014 and Licensed Optician in the State of Hawaii as of 2015.

Affiliations

  • Hiking
  • Running
  • Weight lifting

References

References available upon request.

Timeline

Shift Leader/Barista

Starbucks
08.2016 - 05.2017

Licensed Optician

Costco Optical
03.2011 - 12.2023

Waitress

Chilis Resturant
08.2008 - 03.2011

Associate of Science - Social And Behavioral Science

Santa Rosa Junior College

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Sarah Sockwell