Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Monique Estrada

Los Angeles,CA

Summary

Seeking management position In Costco optical department that can offer me an opportunity to utilize my skills and experience, ready to take the next step in my career and manage an optical department and help my team succeed.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Licensed Optician

Costco
Cypress, CA
03.2007 - Current
  • Managed client frame selection processes and walked through lens options.
  • Repaired and adjusted frames to meet customer needs.
  • Trained cross trainers and newer opticians
  • Help with receiving of glasses and contact lenses
  • Assist members in proper selection of eyeglasses to avoid refunds
  • Communicated effectively with customers regarding their specific needs and preferences.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Helped manager with inventory and post audit

Licensed Optician

Walmart
Long Beach, CA
11.2005 - 03.2007
  • Repaired and adjusted frames to meet customer needs.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Verified finished lenses ground to prescription specifications.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Scheduling optical employees and training optical dispensing when necessary
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.

Sales Associate

Prime Time
Commerce, CA
06.1999 - 05.2005
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Responsible for conduct, extensive customer service.
  • Assist in selecting suitable frames and sunglasses, watches and jewelry and accessories

Education

Optical Dispensing

American Career College
Los Angeles, CA
10-2005

High School Diploma -

Bell Senior High School
Bell, CA
06-2004

Skills

  • Retail Sales
  • Insurance Verification
  • Customer Service
  • Transaction Processing
  • Prescription Evaluation
  • Inventory Management
  • Optical Display Arrangements
  • Managing Inventory
  • Fittings
  • Student Optician Training Supervision
  • Glasses Repair
  • Contact lens ordering and dispensing
  • ABO/NCLE licensed
  • Fluent in English and Spanish

Certification

  • ABO/NCLE certified and licensed

Languages

English
Professional
Spanish
Professional

Timeline

Licensed Optician

Costco
03.2007 - Current

Licensed Optician

Walmart
11.2005 - 03.2007

Sales Associate

Prime Time
06.1999 - 05.2005

Optical Dispensing

American Career College

High School Diploma -

Bell Senior High School

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Monique Estrada