Tanya Valente
New Bedford,MA
Summary
Dedicated Licensed Optician with expertise in customer service, HIPAA compliance, and optical dispensing. Committed to educating clients and enhancing satisfaction through personalized eyewear solutions.
Overview
12
12
years of professional experience
Work History
Licensed Optician
Lenscrafters Luxottica
North Dartmouth, MA
08.2018 - Current
- Provided exceptional customer service, assisting clients in selecting eyewear tailored to individual needs.
- Educated customers on proper eyewear care and usage to enhance product longevity and satisfaction.
- Participated in continuing education opportunities to stay current on industry trends, advancements in technology, and emerging best practices.
- Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Team Lead
Pier One Imports
North Dartmouth, MA
08.2014 - 01.2019
- Led team to enhance customer service standards, improving overall store satisfaction.
- Trained staff on merchandising techniques to optimize product displays.
- Implemented inventory management systems, reducing stock discrepancies and improving efficiency.
- Collaborated with management to develop sales strategies, increasing foot traffic and revenue.
Education
High School Diploma -
Greater New Bedford Regional Vocational Technical High Schoo
New Bedford, MA05.2004
Skills
- Customer service
- Optical measurements
- Computer skills
- HIPAA compliance
- Optical dispensing
- Retail sales
- Eyewear adjustments
- Multitasking Abilities
- Product upselling
Languages
Portuguese
Native or Bilingual
Timeline
Licensed Optician
Lenscrafters Luxottica
08.2018 - Current
Team Lead
Pier One Imports
08.2014 - 01.2019
High School Diploma -
Greater New Bedford Regional Vocational Technical High Schoo