Summary
Overview
Work History
Education
Skills
Timeline
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Crescentia (Cris) Elias-Patton

Pasco,WA

Summary

Accomplished Licensed Dispensing Optician with a proven track record at Costco, adept in optical dispensing expertise and exceptional customer service. Demonstrated ability to increase sales revenue through knowledgeable recommendations and efficient insurance billing. Certified Optician (ABO) with strong problem-solving abilities and a commitment to professionalism and ethics.

Overview

23
23
years of professional experience

Work History

Licensed Dispensing Optician

Costco
10.2015 - Current
  • Maintained a clean and organized optical dispensary, ensuring efficiency in daily operations.
  • Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Increased sales revenue by effectively communicating lens technology benefits to customers.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Resolved customer complaints efficiently, demonstrating empathy and understanding while maintaining professionalism at all times.

Merchandiser

Costco
01.2010 - 10.2015
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Removed damaged, out-of-code, and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.

Cashier Assistant

Costco
06.2006 - 01.2010
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Met customer needs through polite, friendly and attentive service.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Learned duties for various positions and provided backup at key times.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.

Cake Decorator

Costco
04.2001 - 06.2006
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
  • Packaged and priced each product according to company pricing procedure.

Education

High School Diploma -

Skyview High School
Billings, MT
06.1996

Some College (No Degree) - 1 Yr General Studies

MSU
Billings, MT

Skills

  • Licensed Optician (ABO/NCLE)
  • Professionalism and Ethics
  • Optical Dispensing Expertise
  • Insurance billing procedures
  • Computer Skills
  • Problem-solving abilities
  • Customer Service
  • Retail Sales

Timeline

Licensed Dispensing Optician

Costco
10.2015 - Current

Merchandiser

Costco
01.2010 - 10.2015

Cashier Assistant

Costco
06.2006 - 01.2010

Cake Decorator

Costco
04.2001 - 06.2006

High School Diploma -

Skyview High School

Some College (No Degree) - 1 Yr General Studies

MSU

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Crescentia (Cris) Elias-Patton