Erica A. Hill
Fort Mitchell,KY
Summary
Optical dispensing professional with 30+ years in dispensing and customer service, specializing in special testing and staff procedure training. Proven record improving patient care through structured problem-solving and clear communication. Contributes to business growth by resolving issues that impact service quality and customer experience.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Licensed Dispensing Optician
America's Best Contacts and Glasses
Newport, Kentucky
05.2020 - Current
- Facilitated training for student opticians to enhance their skills and knowledge in dispensing practices.
- Guided customers in frame selection based on facial features, style preferences, and budget to improve their overall experience. Dispensed glasses by explaining lens options and coatings.
- Demonstrated knowledge of contact lenses, including fitting procedures, cleaning instructions, and follow-up visits. Trained patients on insertion and removal of contact lenses.
- Trained new staff in dispensing procedures and customer service standards.
- Resolved customer complaints and adjusted or repaired eyewear promptly to ensure customer satisfaction.
- Performed special testing, including visual field assessments, OCTs, and color blindness screening. Pretested patients before optometrist exams by checking pressure, visual acuity, and autorefraction.
- Completed vision screenings for children at local schools using appropriate testing equipment.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records, and assisted with preliminary testing.
- Monitored inventory levels for optical supplies such as frames, lenses, and contact lenses.
- Followed industry regulations and company policies across daily operations.
- Confirmed scheduled appointment times with patients to ensure timely visits. with scheduled patients and followed up with no-shows.
- Took facial measurements, including optical center alignment, pupillary distance, and temple length.
Licensed Dispensing Optician
JCPenney
Florence, KY
10.2019 - 05.2020
- Partnered with optometrists to help support smooth patient care.
- Processed orders and handled billing for contact lenses and eyewear.
- Followed state dispensing rules to support compliance.
- Completed continuing education courses to stay current on industry updates.
- Adjusted eyeglasses and completed minor repairs to support proper fit and comfort for clients.
- Helped customers choose frames based on facial features and style preferences.
- Demonstrated knowledge of contact lenses, including fitting steps, cleaning instructions, and follow-up visits.
- Provided professional guidance on optical products and services, and explained benefits of lens designs, materials, and coatings.
- Conducted vision screenings for children at local schools using proper testing equipment.
- Traveled to other locations for license coverage.
LDO-KY Optical Store Manager
Eyemart Express LLC
Florence, Kentucky
05.2014 - 09.2019
- Supported customers with eyewear selection and fitting consultations.
- Assisted with fitting eyeglasses and contact lenses based on prescription details.
- Trained staff on customer service, sales techniques, product knowledge, and store policies.
- Built strong customer relationships to support repeat business and referrals.
- Resolved customer issues with clear communication to build lasting client relationships.
- Planned staff schedules based on peak hours and customer demand, optimizing task assignments for efficiency.
- Held regular staff meetings to review performance and discuss service improvements.
- Maintained store operations in line with health and safety standards.
- Monitored inventory levels and ordered stock.
- Entered daily sales and transactions accurately in point-of-sale system.
- Developed and implemented promotional campaigns that attracted new customers and enhanced sales.
- Prepared monthly reports on sales performance and key metrics.
- Assisted with hiring qualified staff through interviews and background checks.
- Reduced operating costs while maintaining quality standards.
- Analyzed financial data to pinpoint opportunities for store improvement and inform strategic decisions.
- Provided guidance and mentoring to newly hired employees on company programs.
- Managed opening and closing procedures for store operations., and shift-change duties to keep daily operations on track.
- Applied business strategies to increase revenue and reach new markets.
- Developed professional working relationships with optometrists and other managers in district areas.
- Used specialized equipment such as edgers, blockers, grinders, polishers, and drilling machines during surfacing and finishing fabrication processes.
LDO, KY-Optical Store Manager
Walmart Optical Center
Alexandria, Kentucky
03.1996 - 09.2013
- Helped customers select eyewear and supported fitting consultations.
- Fitted eyeglasses and contact lenses based on customer prescriptions.
- Trained staff on customer service, sales techniques, product knowledge, and store policies.
- Built strong customer relationships to support repeat business and referrals.
- Resolved customer issues through effective communication to foster strong client relationships.
- Monitored inventory levels and ordered stock to ensure optimal product availability.
- Planned staff schedules around peak hours and customer demand while assigning tasks and priorities.
- Held regular staff meetings to review performance and discuss service improvements.
- Kept store operations aligned with health and safety standards.
- Entered daily sales and transactions accurately into point-of-sale system.
- Developed promotional campaigns that increased customer engagement and attracted new clientele.
- Prepared monthly reports on sales performance and key metrics.
- Assisted in hiring qualified staff by conducting interviews and performing background checks.
- Lowered operating costs while maintaining quality standards.
- Analyzed financial data to pinpoint opportunities for enhancing store performance.
- Provided guidance and mentoring to newly hired employees on company programs.
- Handled opening, closing, and shift-change duties to keep daily operations on track.
- Applied business strategies to increase revenue and reach new markets.
- Developed professional working relationships with optometrists and other managers in district areas.
- Used specialized equipment such as edgers, blockers, grinders, polishers, and drilling machines during surfacing and finishing fabrication processes.
Education
High School Diploma -
Larry A. Ryle High School
Union, KY06-1993
Some College (No Degree) - General Studies
Northern Kentucky University
Newport, KYSkills
- Certified optician (ABO and NCLE)
- Dispensing expertise
- Contact lens fitting
- Visual acuity testing
- Optical lab fabrication
- Frame selection assistance
- Optical terminology
- Patient consultation
- Optical display arrangements
- Inventory management
- Stock management
- Problem solving
- Staff training
- Relationship management
- Product upselling
- Communication skills
- Professionalism
Affiliations
- International LION'S Club Member 2006-2013 Alexandria Chapter
OAO
OAA
OAK - Volunteer with visually impaired adults
Certification
- ABO
NCLE
Kentucky Ophthalmic Dispenser
Timeline
Licensed Dispensing Optician
America's Best Contacts and Glasses
05.2020 - Current
Licensed Dispensing Optician
JCPenney
10.2019 - 05.2020
LDO-KY Optical Store Manager
Eyemart Express LLC
05.2014 - 09.2019
LDO, KY-Optical Store Manager
Walmart Optical Center
03.1996 - 09.2013
High School Diploma -
Larry A. Ryle High School
Some College (No Degree) - General Studies
Northern Kentucky University