Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Keiana Blincoe

Modesto,CA

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Experienced in maintaining privacy of confidential and sensitive information.

Overview

9
9
years of professional experience

Work History

INR Customer Care Representative

Philips Healthcare
Pleasanton, CA
11.2022 - Current
  • Answered customer inquiries over the phone.
  • Provided accurate, valid, and complete information to customers.
  • Built sustainable relationships of trust through open communication with customers.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Processed orders accurately and efficiently according to established procedures.
  • Performed administrative duties such as maintaining records and updating databases.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Talent Team Acquisition Intern

The Nature Conservancy
Sacramento, CA
01.2022 - Current
  • Executing recruiting and advertising for a variety of positions
  • Scheduling interviews for job candidates, maneuvering internal and external schedules and availability with precision and strong customer service skills
  • Works on various projects needing strong organizational skills and attention to detail
  • Collaborates across all chapter employees to provide administrative support for the human resources team to manage changing timesheet needs, executing with a high level of customer service and professional communication
  • Regularly communicates with various levels of employees throughout the organization remotely (using email, phone, Zoom meeting, and Microsoft Teams).

Cashier

Safeway
Modesto, CA
02.2020 - 01.2022
  • Solves customer issues and answers questions
  • Enters price changes by referring to price advertisement
  • Contributes to team success by accomplishing daily tasks and projects
  • Promoted customers to join rewards program to ensure loyalty, fulfillment, and to increase number of sales
  • Reduced customer waiting time at checkout by providing efficient service.

Bakery Clerk

Safeway
Oakland, CA
05.2015 - 02.2020
  • Responsible for stocking displays to ensure we always have a variety of products available for customers
  • Ensuring compliance with all food safety and sanitation requirements daily
  • Assist with cleaning and sanitizing food preparation areas, tools, and equipment
  • Provide good customer service
  • Packaging and labeling high-quality baked goods.

Courtesy Clerk

Safeway
Oakland, CA
10.2015 - 05.2015
  • Assist customers with product location, bagging orders and providing carry-out service as required
  • Follow daily work schedule as assigned by management
  • Ensure adequate supply of bags at the check stand
  • Follow attendance and tardiness guidelines in accordance with associate handbook.

Education

Year Up
03.2024

High School Diploma -

Rudsdale High School
06.2015

Skills

  • Microsoft Word
  • Microsoft Excel
  • PowerPoint
  • Calendly
  • Outlook
  • Microsoft Teams
  • Excellent communication skills
  • Customer service oriented
  • Executes with good attention to detail
  • Highly motivated to be coached to learn new skills
  • Energetic and collaborative team player
  • Punctual and professional
  • Order Processing

Accomplishments

  • Manager's Recognition Award
  • Top Performance Award for July

Timeline

INR Customer Care Representative

Philips Healthcare
11.2022 - Current

Talent Team Acquisition Intern

The Nature Conservancy
01.2022 - Current

Cashier

Safeway
02.2020 - 01.2022

Courtesy Clerk

Safeway
10.2015 - 05.2015

Bakery Clerk

Safeway
05.2015 - 02.2020

Year Up

High School Diploma -

Rudsdale High School
Keiana Blincoe