KEIANA BLINCOE
Modesto,CA
Summary
Dedicated Customer Support Specialist with a proven track record of exceeding customer expectations through effective communication and solution-oriented approaches. Recognized for reducing dissatisfaction by actively listening and providing empathetic support, while maintaining the confidentiality of sensitive information. Demonstrates strong problem-solving capabilities, ensuring high levels of customer satisfaction in all interactions.
Overview
10
10
years of professional experience
Work History
INR Customer Care Representative
Philips Healthcare
Pleasanton, CA
11.2022 - Current
- Answered customer inquiries over the phone
- Provided accurate, valid, and complete information to customers
- Built sustainable relationships of trust through open communication with customers
- Assisted customers in navigating through website features and functions to locate desired information or products
- Ensured compliance with company policies regarding privacy laws and data protection regulations
- Processed orders accurately and efficiently according to established procedures
- Performed administrative duties such as maintaining records and updating databases
- Participated in team meetings to discuss strategies for improving customer satisfaction levels
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Ability to use discretion and maintain confidentiality.
- Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
Talent Team Acquisition Intern
The Nature Conservancy
Sacramento, CA
01.2022 - 07.2022
- Executing recruiting and advertising for a variety of positions
- Scheduling interviews for job candidates, maneuvering internal and external schedules and availability with precision and strong customer service skills
- Works on various projects needing strong organizational skills and attention to detail
- Collaborates across all chapter employees to provide administrative KB support for the human resources team to manage changing timesheet needs, executing with a high level of customer service and professional communication
- Regularly communicates with various levels of employees throughout the organization remotely (using email, phone, Zoom meeting, and Microsoft Teams)
Cashier
Safeway
Modesto, CA
02.2020 - 01.2022
- Solves customer issues and answers questions
- Enters price changes by referring to price advertisement
- Contributes to team success by accomplishing daily tasks and projects
- Promoted customers to join rewards program to ensure loyalty, fulfillment, and to increase number of sales
- Reduced customer waiting time at checkout by providing efficient service
Bakery Clerk
Safeway
Oakland, CA
05.2015 - 02.2020
- Responsible for stocking displays to ensure we always have a variety of products available for customers
- Ensuring compliance with all food safety and sanitation requirements daily
- Assist with cleaning and sanitizing food preparation areas, tools, and equipment
- Provide good customer service
- Packaging and labeling high-quality baked goods
Courtesy Clerk
Safeway
Oakland, CA
10.2015 - 05.2015
- Assist customers with product location, bagging orders and providing carry-out service as required
- Follow daily work schedule as assigned by management
- Ensure adequate supply of bags at the check stand
- Follow attendance and tardiness guidelines in accordance with associate handbook
Education
Year Up - Learning and Development, Human Resources Information Systems
Year Up
03.2024
High School Diploma -
Rudsdale High School
06.2015
Skills
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Calendly
- Outlook
- Microsoft Teams
- Excellent communication skills
- Customer service-oriented
- Executes with good attention to detail
- Highly motivated to be coached to learn new skills
- Energetic, and collaborative team player
- Punctual and professional
- Order processing
- Time management
- Salesforce
- Documentation and reporting
- Active listening
- Employee Advisory Board Team
Accomplishments
- Manager's Recognition Award
- Top Performance Award for July
References
References available upon request.
Timeline
INR Customer Care Representative
Philips Healthcare
11.2022 - Current
Talent Team Acquisition Intern
The Nature Conservancy
01.2022 - 07.2022
Cashier
Safeway
02.2020 - 01.2022
Courtesy Clerk
Safeway
10.2015 - 05.2015
Bakery Clerk
Safeway
05.2015 - 02.2020
Year Up - Learning and Development, Human Resources Information Systems
Year Up
High School Diploma -
Rudsdale High School
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