Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keiana Graham

Memphis ,TN

Summary

Dynamic Customer Service Representative with proven expertise at Sam’s Club, adept at conflict resolution and relationship building. Enhanced customer loyalty through empathetic complaint resolution and effective communication. Skilled in data entry and critical thinking, consistently improving user experience and satisfaction while maintaining detailed records for optimal follow-up.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Sam’s Club
Memphis, TN
03.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High School Administration

Frayser High School
Memphis, TN
05.2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution

Timeline

Customer Service Representative

Sam’s Club
03.2021 - Current

High School Administration

Frayser High School