Keiana Kinnibrugh
Carlsbad,NM
Summary
Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong abilities in communication and teamwork, along with knack for problem-solving. Aims to leverage these transferable skills to excel in new professional setting.
Offering friendly and professional demeanor, with willingness to learn and grow in hospitality environment. Brings ability to quickly grasp restaurant operations and deliver high-quality service. Ready to use and develop strong communication and multitasking skills in [Desired Position] role.
Overview
1
1
year of professional experience
Work History
Waitress
Lucy's Mexicali Restaurant
04.2020 - 09.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Hot Bar Specialist
Albertsons Supermarket
10.2019 - 03.2020
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Cleaned, stocked, and restocked workstations and display cases.
- Improved kitchen efficiency by implementing time-saving techniques in meal preparation.
- Participated in weekly meetings with management to discuss menu changes, staffing needs, and overall performance goals for the hot bar area.
- Managed multiple orders simultaneously while maintaining consistent cooking times for each dish.
- Enhanced customer satisfaction by preparing delicious and visually appealing hot bar dishes.
Education
High School Diploma -
Carlsbad High School
Carlsbad05-2018
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Allergen awareness
Timeline
Waitress
Lucy's Mexicali Restaurant
04.2020 - 09.2020
Hot Bar Specialist
Albertsons Supermarket
10.2019 - 03.2020
High School Diploma -
Carlsbad High School
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