KEIANA RAMOS
INDIO,US
Overview
8
8
years of professional experience
Work History
Human Resources Specialist
Marriott
05.2023 - Current
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Maintained strict confidentiality of all payroll information and records.
- Resolved payroll discrepancies quickly and successfully.
Office Assistant
The Law Office of Stephen Armstrong
08.2022 - 05.2023
- Manage legal files, ensuring compliance and confidentiality.
- Accurately respond to client inquiries, maintaining professionalism.
- Draft and proofread legal documents, ensuring clarity and precision.
- Update databases, track case statuses, organize attorney reports.
- Conduct research, compile data for legal proceedings and projects.
Cocktail Server
Agua Caliente Casino Resort & Spa
08.2022 - 04.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Anticipated guest needs and provided proactive service.
- Communicated with guests to record orders and assess needs.
- Maintained accuracy and efficiency when processing sales transactions.
Shift Supervisor
IN-N-OUT BURGER
08.2017 - 07.2022
- Managed shift operations and improved customer service in a busy setting.
- Enhanced team training and documentation processes, boosting efficiency.
- Ensured financial accuracy through precise cash handling and report reconciliation.
- Supported management with audits and operational strategies.
- Contributed to effective planning and employee documentation.
Education
Bachelors - Psychology
California State University-San Bernardino
Palm Desert08.2026
Associates - Psychology
College of the Desert
Palm Desert, CA05.2025
Diploma -
Shadow Hills High School
Indio, CA01.2018
Skills
- Spanish proficiency
- Accurate payroll processing
- Recruiting
- Staff management
- Manager coaching and training
- Customer service delivery
LANGUAGES
Spanish (Highly proficient), English (Native).
Timeline
Human Resources Specialist
Marriott
05.2023 - Current
Cocktail Server
Agua Caliente Casino Resort & Spa
08.2022 - 04.2023
Office Assistant
The Law Office of Stephen Armstrong
08.2022 - 05.2023
Shift Supervisor
IN-N-OUT BURGER
08.2017 - 07.2022
Associates - Psychology
College of the Desert
Bachelors - Psychology
California State University-San Bernardino
Diploma -
Shadow Hills High School