Keianna Braddy
North Augusta,SC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Reservations Agent
Delta Airlines inc
Augusta, GA
06.2022 - 08.2024
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Processed customer payments for reservations over the phone.
- Scheduled reservation requests and maintained accurate records of bookings.
- Verified customer information including contact details and payment method.
Verison Tech Coach
Asurion
North Augusat, SC
11.2018 - 06.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed entire customer sales process from initial inquiries through demonstrations and sales closings.
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
Education
Cosmetology
Oconee Fall Line Technical College
Sandersville, GA12-2013
Skills
- Customer Service
- Skilled in microsoft word and other computer applications
- Phone Etiquette
- Schedule Maintenance
- Skilled in Written verbal communication
- Email Etiquette
- Reservations processing
- Reservations assistance
- Issue Resolution
- Customer Engagement
- Upselling proficiency
Timeline
Reservations Agent
Delta Airlines inc
06.2022 - 08.2024
Verison Tech Coach
Asurion
11.2018 - 06.2022
Cosmetology
Oconee Fall Line Technical College
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