Keianna Martin
Medford,OR
Summary
Problem-solver with advanced supervisory, team building and customer service skills. Positive minded. Reliable Manager demonstrating high level of initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Overview
8
8
years of professional experience
Work History
Manager / Head Server
Tosu Ramen & Sushi
Medford, OR
11.2021 - 07.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Delegated work to staff, setting priorities and goals.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Developed and implemented strategies to increase customer satisfaction.
Barista
Dutch Bros
Medford, OR
05.2021 - 11.2021
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries based on requests, demonstrating flexibility and attention to detail.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Collected payments and provided accurate change/ Handled cash register after every shift to confirm accuracy throughout each shift.
- Maintained calm demeanor during high-volume periods and special events.
Cross Trained
Pangea
Medford, OR
07.2019 - 05.2021
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operate various kitchen appliances such as grills, ovens, broilers.
- Resolved customer complaints professionally in accordance with company policy.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Effectively multitasked within fast-paced environment.
Caregiver
Good Life At Home
Medford, OR
01.2019 - 07.2019
- Observed patient for changes in physical, emotional, mental or behavioral condition and injuries.
- Supported bathing, dressing and personal care needs.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Handled daily medications/ exercises with patient.
Hostess/Restaurant Busser
Fiesta Restaurant & Market
Medford, OR
05.2017 - 01.2019
- Assisted staff by serving food and beverages or bussing tables.
- Greeted guests upon arrival and escorted them to their tables.
- Monitored customer satisfaction levels throughout their meal experience.
- Accepted payments from guests for dine-in and take-out foods.
McDonald’s
Crew Member/ Cashier
Medford, OR
10.2016 - 05.2017
- Worked effectively in team environments to make the workplace more productive.
- Multitasked by taking orders and handling food at once.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
North Medford High School
Medford, OR06-2019
Skills
- Marketing
- Schedule preparation
- Relationship Building
- Fast
- Reliable
- Open To Criticism ( how can I do better? )
- Work Prioritization
Timeline
Manager / Head Server
Tosu Ramen & Sushi
11.2021 - 07.2024
Barista
Dutch Bros
05.2021 - 11.2021
Cross Trained
Pangea
07.2019 - 05.2021
Caregiver
Good Life At Home
01.2019 - 07.2019
Hostess/Restaurant Busser
Fiesta Restaurant & Market
05.2017 - 01.2019
McDonald’s
Crew Member/ Cashier
10.2016 - 05.2017
High School Diploma -
North Medford High School