Keianna Mathews
Houston
Summary
Dynamic and detail-oriented professional with extensive experience at Prime Flight, excelling in passenger support and safety compliance. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in managing ticketing systems and conducting security screenings, ensuring smooth operations and positive travel experiences for all passengers.
Overview
3
3
years of professional experience
Work History
Passenger Service Assistant
Prime Flight
Houston
01.2024 - 04.2025
- Managed gate, ramp and cabin services for each flight.
- Issued and collected passenger documents, marking paperwork as necessary to prevent reuse.
- Operated computerized system to handle ticketing and check-ins.
- Conducted assessments of patient's physical abilities to determine how best to assist them with transfer activities.
- Helped passengers complete safe journeys by securing belts, locking down wheelchairs and stowing baggage in correct locations.
- Carried and operated radio or pager to communicate with airport personnel.
- Ensured that all safety regulations were followed when handling wheelchairs and assisting patients with mobility needs.
- Assisted customers with baggage claims.
- Greeted passengers and provided boarding instructions.
Customer Service Cashier
McDonald's Restaurant
Houston
01.2022 - 09.2023
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Collected credit card and cash payments to complete transactions for customer orders.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Maintained work area and kept cash drawer organized.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Greeted customers and responded to informational requests.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Collaborated with team to deliver timely service of items.
- Checked temperatures for food items during cooking, holding and serving.
- Checked completed orders for correct quantity and quality.
Education
High School Diploma -
Chavez High School
Houston, TX06-2024
Some College (No Degree) - Nursing
Houston Community College
Houston, TXSkills
- Customer service
- Communication skills
- Team collaboration
- Time management
- Attention to detail
- Passenger support
- Teamwork
- Professionalism
- Detail-oriented
- Security screenings
- Active listening
- Problem-solving abilities
- Special needs support
Timeline
Passenger Service Assistant
Prime Flight
01.2024 - 04.2025
Customer Service Cashier
McDonald's Restaurant
01.2022 - 09.2023
High School Diploma -
Chavez High School
Some College (No Degree) - Nursing
Houston Community College