Keiara Payne
Jacksonville,FL
Summary
Dedicated Agency Nurse with extensive experience in delivering high-quality healthcare. Proven track record in managing individualized patient care, effectively promoting health and recovery across diverse settings including family care, emergency services, surgical units, and ambulatory care. Core competencies include critical thinking, patient assessment, and collaborative teamwork to ensure optimal patient outcomes. Committed to continuous professional development and enhancing healthcare delivery.
Customer Service Specialist with a proven ability to prioritize and multi-task in dynamic environments. Demonstrates strong teamwork skills to achieve both individual and organizational objectives. Recognized for effectively resolving escalated customer support issues, enhancing overall client satisfaction. Aiming to leverage expertise in customer relations to drive improvements in service quality and team performance.
Overview
9
9
years of professional experience
Work History
State of Florida Agency Persons With Disabilities
Government Operations Consultant III
Tallahassee, FL
08.2022 - 10.2024
- Aids consultant and representatives with approving consumers Purchasing Plans for medical services and supplies on the State of Florida's Medicaid waiver program.
- Conducted research on regulations, laws and best practices related to government operations.
- Collaborated with IT staff to develop system requirements for new software programs used by the organization's departments.
- Utilized well-honed skills to swiftly adapt and refocus with changing project priorities.
- Prepared project plans outlining timelines, resources required, deliverables and milestones for assigned projects.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Avail Health & Behavioral Health Solutions
Personal Support & Supported Living Coach
Jacksonville, FL
01.2018 - 08.2022
- Reported any changes or concerns to supervising nurse or physician promptly.
- Maintained a clean and safe environment for all patients according to health regulations standards.
- Offered information, support and comfort to patient families.
- Supported nursing staff in day-to-day operations.
- Provided emotional support to patients and their families during difficult times.
- Documented activities and recorded information in EMR system.
- Maintained clean and well-organized environment for client happiness and safety.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
Customer Service Representative
Convergy's Humana Healthcare
Jacksonville, FL
07.2018 - 08.2019
- Inbound and outbound service calls customers' accounts.
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Security Operator
Emergency Systems INC
Jacksonville, FL
08.2015 - 07.2016
- Adhered strictly to internal policies regarding access control, data protection, privacy rights.
- Monitored access control systems to ensure only authorized personnel were granted entry into restricted areas.
- Created detailed incident reports following any breach of protocol or violation of policy.
- Inspected equipment regularly to ensure it is functioning properly and securely stored when not in use.
- Patrolled crowds during events to preserve order and promote security.
- Provided support for IT security systems such as firewalls, anti-virus software, and intrusion detection systems.
Education
Bachelor of Science - Humanities Arts & Social Science
Florida Agricultural And Mechanical University
Tallahassee, FL04.2022
Associate of Arts - Education
Florida State College At Jacksonville
Jacksonville, FL06-2018
HS Diploma -
Alexis I DuPont High School
Wilmington, DE06-2007
Skills
- Medical billing
- Data entry proficiency
- Empathy and patience
- Patient confidentiality
- Insurance verification
- HIPAA compliance
- Appointment scheduling
- Healthcare industry
- Call center experience
References
Additional Furnished Upon Request
Organizationspartnerships
- Alpha Kappa Mu Honor Society
- Golden Key International Honor Society
- Mending Mind Mentor Ministry
- Leon County School Volunteers
- Leon County Detention Center
- Faithleigh Youth Connections INC
- One Voice International
Accomplishments
- Honors Awards
- Hightest GPA in African American Studies Major
- Leadership Award with Faithbased Organzaitons
Affiliations
- Mentor for at Risk Youth
References
References available upon request.
Timeline
State of Florida Agency Persons With Disabilities
Government Operations Consultant III
08.2022 - 10.2024
Customer Service Representative
Convergy's Humana Healthcare
07.2018 - 08.2019
Avail Health & Behavioral Health Solutions
Personal Support & Supported Living Coach
01.2018 - 08.2022
Security Operator
Emergency Systems INC
08.2015 - 07.2016
Bachelor of Science - Humanities Arts & Social Science
Florida Agricultural And Mechanical University
Associate of Arts - Education
Florida State College At Jacksonville
HS Diploma -
Alexis I DuPont High School
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