Work From Home AgentCustomer Service RepresentativeCall Center RepresentativeManager's AssistantFront Desk Receptionist
Minimum Desired Compensation
$45000/yr
14
years of professional experience
Customer-focused leader with experience in store operations, team training, and quality assurance. Skilled in guiding teams, handling high-pressure situations, and maintaining strong service standards. Known for supporting staff, resolving issues, and keeping daily operations efficient.
Work History
Customer Service Representative
1 Year 6 Months
Fairway Lawns | 05.2024 - 11.2025
Answered inbound calls and resolved customer questions with accurate, courteous service.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Scheduled service appointments and coordinated route changes with field teams.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Team Leader Manager
10 Years 10 Months
Honey Baked Ham Co | 11.2013 - 09.2024
Led daily store operations, ensuring consistent guest service, food safety, and team accountability.
Coordinated staff schedules to maintain coverage during peak holiday and weekend demand.
Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
Monitored inventory levels, rotated product, and supported accurate stock replenishment.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Administrative Secretary
2 Years 3 Months
GYST House Inc, Rehab Facility | 08.2011 - 11.2013
Maintained confidential client records and ensured accurate filing for rehab facility compliance.
Managed multi-line phones, routed inquiries, and delivered professional front-desk support.
Prepared correspondence, reports, and documentation for daily operational needs.
Provided clerical support to company employees by copying, faxing, and filing documents.