Work Preference
Professional Summary
Overview
Work History
Education
Skills
Timeline
Open To Work

Keiara Anderson

Fairway Lawns
LITTLEROCK,AR

Work Preference

Job Search Status:

Open to work

Desired Job Title

Work From Home AgentCustomer Service RepresentativeCall Center RepresentativeManager's AssistantFront Desk Receptionist

Minimum Desired Compensation

$45000/yr
14
years of professional experience

Customer-focused leader with experience in store operations, team training, and quality assurance. Skilled in guiding teams, handling high-pressure situations, and maintaining strong service standards. Known for supporting staff, resolving issues, and keeping daily operations efficient.

Work History

Customer Service Representative

1 Year 6 Months
Fairway Lawns | 05.2024 - 11.2025
  • Answered inbound calls and resolved customer questions with accurate, courteous service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Scheduled service appointments and coordinated route changes with field teams.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Team Leader Manager

10 Years 10 Months
Honey Baked Ham Co | 11.2013 - 09.2024
  • Led daily store operations, ensuring consistent guest service, food safety, and team accountability.
  • Coordinated staff schedules to maintain coverage during peak holiday and weekend demand.
  • Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
  • Monitored inventory levels, rotated product, and supported accurate stock replenishment.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Administrative Secretary

2 Years 3 Months
GYST House Inc, Rehab Facility | 08.2011 - 11.2013
  • Maintained confidential client records and ensured accurate filing for rehab facility compliance.
  • Managed multi-line phones, routed inquiries, and delivered professional front-desk support.
  • Prepared correspondence, reports, and documentation for daily operational needs.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

High School Diploma

J.A Fair High School | Little Rock, AR

Skills

Customer service
Call center experience
Service upselling
Sales closing
Call center operations
Account updating
Multi-line phone management
Inventory management
Microsoft outlook
Product upselling
Quality assurance
Store maintenance

Timeline

Customer Service Representative

Fairway Lawns
05.2024 - 11.2025Read More

Team Leader Manager

Honey Baked Ham Co
11.2013 - 09.2024Read More

Administrative Secretary

GYST House Inc, Rehab Facility
08.2011 - 11.2013Read More

J.A Fair High School

High School Diploma
Read More
Keiara Anderson