Keidra Johnson
Augusta,GA
Summary
Dynamic customer service professional with a proven track record at Whirlpool, excelling in resolving complaints and enhancing customer satisfaction. Skilled in active listening and critical thinking, I effectively troubleshoot issues and streamline scheduling processes, ensuring timely resolutions. Committed to maintaining high standards of integrity and optimism in all interactions.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Whirlpool
07.2022 - 04.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Scheduled appointments for clients who were having problems with their Whirlpool appliances.
- Troubleshooting skills to see if we were able to get the problem solved before a technician is called out.
Customer Service Representative
Sitel
05.2020 - 07.2022
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Different projects, customers calling about different accounts they had opened or closed with different companies.
Quality Control Technician
Clubcar
01.2018 - 05.2020
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Education
Jefferson County High School
Louisville, GA05-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Paperwork processing
- Report Generation
- Scheduling
- Multitasking
- Patience
- Integrity
- Optimistic
Timeline
Customer Service Representative
Whirlpool
07.2022 - 04.2025
Customer Service Representative
Sitel
05.2020 - 07.2022
Quality Control Technician
Clubcar
01.2018 - 05.2020
Jefferson County High School
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