Keidron Johnson
Indianapolis,IN
Summary
Seasoned Project Manager with a proven track record at Lowe's Companies, excelling in leadership and project management. Expert in streamlining operations and enhancing customer satisfaction, demonstrated through successful project deliveries and sales achievements. Skilled in technology integration and fostering team collaboration, I embody strategic planning and advanced problem-solving capabilities. Versatile project manager possessing dynamic client oversight, issue resolution and customer service skills. Offering several years of demonstrated history successfully juggling multiple projects simultaneously. Strong knowledge of ms office and various project management software.
Overview
19
19
years of professional experience
Work History
Project Manager
Lowe's Companies
Indianapolis, Indiana
01.2017 - Current
- Demonstrated exceptional leadership and project management skills by successfully overseeing and delivering complex projects within scope, budget, and timeline
- Transformed customer care operations by streamlining processes, reducing response times, and enhancing customer satisfaction.
- Led cross-functional teams and implemented efficient project management methodologies to drive productivity and improve overall performance.
- Earned recognition as 'Employee of the Week' multiple times, and consistently surpassed sales targets, winning sales competitions.
- Coordinated with internal and external stakeholders to ensure seamless project execution and alignment with organizational goals.
- Developed and maintained comprehensive project plans, budgets, and risk mitigation strategies.
- Collaborated with teams to drive the implementation of technology solutions, and improve operational efficiency.
Customer Care Representative
Lowe's Companies
Indianapolis, Indiana
01.2015 - 01.2017
- Provided exceptional customer service, resolving inquiries, concerns, and issues promptly and effectively
- Demonstrated excellent problem-solving skills and an innate ability to diffuse challenging situations
- Consistently achieved top rankings in customer service competitions, exemplifying a commitment to excellence
- Showcased strong communication skills, both written and verbal, ensuring clear and concise interactions with customers
- Cultivated a deep understanding of Lowe's products, services, and policies
Customer Service Representative
Sallie Mae
Fishers, Indiana
01.2010 - 01.2013
- Assisted customers with student loans, offering expert guidance and ensuring outstanding customer experiences
- Resolved inquiries, addressed concerns, and provided clear explanations of complex financial matters
- Maintained a high level of professionalism and empathy in all customer interactions
Sales Representative
Verizon
Westfield, Indiana
01.2008 - 01.2010
- Consistently exceeded sales targets, winning multiple sales competitions and awards
- Demonstrated a deep understanding of telecommunications products and services
- Provided personalized solutions to meet customer needs, fostering strong customer relationships
Professional Arena Football Player
Fort Wayne Freedom
Fort Wayne, Indiana
01.2006 - 01.2007
- Achieved recognition as an NAIA All-American, NAIA All-Region, and NAIA All-Conference college football player
- Honored as NAIA Player of the Week on three separate occasions during my college football career
- Successfully transitioned into professional arena football, showcasing dedication, teamwork, and a strong work ethic
Education
Bachelor of Science - Business Administration
University of Saint Francis
Fort Wayne, IndianaSkills
- Project Management
- Sales and Customer Service
- Leadership and Teamwork
- Communication and Interpersonal Skills
- Problem-Solving and Decision-Making
- Technology Integration and Innovation
- Project development
- Project tracking
- Work flow planning
- Advanced problem solving
- Staff training and mentoring
- Team bonding
- Strategic planning
- Verbal and written communication
- Team collaboration
- Processes and procedures
- Project scope
- Coaching and mentoring
References
Available upon request.
Affiliations
- Arena Football Player
- NAIA Player of the Week (3)
- NAIA Player of the Month
- NAIA All- Conference Team
- NAIA All- Region Team
- NAIA All- American Team
Accomplishments
- Customer Service Employee of the Week (10)
- Employee of the Month (5)
- Winner of Sales Competition (20)
References
References available upon request.
Timeline
Project Manager
Lowe's Companies
01.2017 - Current
Customer Care Representative
Lowe's Companies
01.2015 - 01.2017
Customer Service Representative
Sallie Mae
01.2010 - 01.2013
Sales Representative
Verizon
01.2008 - 01.2010
Professional Arena Football Player
Fort Wayne Freedom
01.2006 - 01.2007
Bachelor of Science - Business Administration
University of Saint Francis
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