Keidy A Cruz
Herriman,UT
Summary
Dedicated professional with strong skills in customer service, team collaboration, and multitasking. Proven ability to enhance guest experiences and resolve concerns effectively.
Overview
6
6
years of professional experience
Work History
Host/Server
Black Bear Diner
09.2025 - Current
- Greeted and seated guests, ensuring a welcoming and efficient dining experience.
- Managed waitlist and providing accurate wait time estimate, optimizing table turnover and guest flow.
- Coordinated with kitchen staff to communicate wait times and special requests.
- Support servers and assist with table service when needed
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Chef De Partie
The Grand America Hotel
03.2023 - Current
- Supervised kitchen staff to ensure adherence to food safety and sanitation standards.
- Prepared high-quality dishes in accordance with menu specifications and seasonal offerings.
- Collaborated with head chef on menu development, enhancing creativity and presentation of dishes.
- Trained junior cooks on culinary techniques and operational best practices for efficiency.
- Coordinated with front-of-house staff to optimize timing for meal service during peak hours.
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
Line Cook
Gourmandise The Bakery
07.2022 - 09.2023
- Prepared and cooked menu items while maintaining quality standards
- worked under pressure during peak hours while staying organized
- follow food safety and sanitation guidelines
- supported kitchen operations and team coordination
Assistant Manager
Cafe Rio
05.2020 - 06.2022
- Lead and support team members during rush time, maintaining productivity and positive work environment.
- Handling customer concerns professionally and resolve issues to maintain customers happy and brand reputation.
- Train new employees on company standards and customer service
- Open and close the restaurant
- Handle cash, register and deposit
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
High School Diploma -
Granger
Millcreek UT05.2024
Skills
- Customer service & guest relations
- Team collaboration, leadership & training
- Multitasking in fast paced environment
- Effective time management & organization
- Communication & teamwork
- Problem solving & conflict resolution
- Adaptable to change
- Fast learner
- Workflow optimization
- Hospitality and accommodation
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Host/Server
Black Bear Diner
09.2025 - Current
Chef De Partie
The Grand America Hotel
03.2023 - Current
Line Cook
Gourmandise The Bakery
07.2022 - 09.2023
Assistant Manager
Cafe Rio
05.2020 - 06.2022
High School Diploma -
Granger