Keiera Durel
LaPlace,LA
Summary
Cultivated exceptional customer service experiences in fast-paced environments through effective communication and attention to detail.
Overview
6
6
years of professional experience
Work History
Clerk/Typist
Clearview Auto Title & Notary
10.2025 - Current
- Processed and organized incoming documents to ensure efficient workflow.
- Maintained accurate records using company-specific databases and software systems.
- Monitored inventory levels of office supplies, initiating orders as needed.
- Developed standard operating procedures for routine clerical tasks, enhancing consistency.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Mail Carrier
United States Postal Service (USPS)
05.2025 - 10.2025
- - Deliver and sort mail accurately and on time under tight deadlines
- - Maintain positive relationships with customers and ensure safe, efficient service
- - Handle address issues and delivery concerns with care and attention to detail
- - Adapt to changing routes, weather, and procedures daily
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Coordinated interdepartmental communications to enhance operational efficiency.
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Operated GPS and routing software to optimize delivery routes and enhance customer satisfaction.
- Maintained accurate records of deliveries, ensuring compliance with company policies and procedures.
- Completed on-time deliveries by choosing best and most efficient routes.
Customer Service Representative / Floor Staff
Treasure Chest Casino
09.2023 - 02.2025
- - Greeted and assisted guests, providing a friendly and welcoming experience
- - Handled customer inquiries, complaints, and requests professionally
- - Worked in a fast-paced environment while maintaining strong attention to detail
- - Managed cash and player rewards systems, ensuring accurate transactions
- Oversaw game operations, maintaining compliance with gaming regulations and company policies.
- Managed high-volume transactions with accuracy and efficiency, ensuring smooth customer interactions.
- Mentored junior dealers, providing guidance on skills development and performance enhancement.
- Enhanced customer experience by facilitating engaging gameplay and resolving disputes effectively.
Crew Member / Shift Lead
Wendy's
03.2020 - 08.2023
- - Provided excellent customer service in a high-volume setting
- - Handled orders, resolved issues, and ensured satisfaction with service and food quality
- - Trained and supervised new employees, promoted to shift lead
- - Maintained cleanliness and safety standards at all times
Education
High School Diploma -
G W Carver High School
New Orleans, LA05.2020
Radiologist
Delgado Community College
New Orleans, LASkills
- Led customer service initiatives to improve communication strategies Oversaw team interactions to foster a positive customer experience Developed training materials to enhance service delivery standards
- Led initiatives to resolve conflicts and foster collaboration among team members Developed strategies for problem-solving that improved team dynamics and project outcomes Championed a culture of open communication to facilitate conflict resolution and enhance team performance
- Managed multiple tasks simultaneously to ensure seamless operations in dynamic settings
- Oversaw customer support operations through effective email and phone communication Cultivated a positive customer experience by addressing inquiries and concerns promptly Developed strategies to improve support processes and team performance
- Facilitated teamwork through effective time management practices to achieve project milestones
- Oversaw training sessions for staff on Microsoft Office and point-of-sale systems to enhance operational efficiency Championed the integration of technology to streamline processes and improve service delivery Led initiatives to optimize system usage across departments
Timeline
Clerk/Typist
Clearview Auto Title & Notary
10.2025 - Current
Mail Carrier
United States Postal Service (USPS)
05.2025 - 10.2025
Customer Service Representative / Floor Staff
Treasure Chest Casino
09.2023 - 02.2025
Crew Member / Shift Lead
Wendy's
03.2020 - 08.2023
High School Diploma -
G W Carver High School
Radiologist
Delgado Community College