Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keierra J. Lipton

Kenner,LA

Summary

Diligent College Student focused on Registered Nursing - RN program and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Delivery Driver

Amazon
Kenner, LA
10.2023 - Current
  • Received daily delivery instructions and route assignments from dispatch.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Contacted customers prior to delivery to coordinate delivery times.

Patient Escort

Ochsner Medical Center
New Orleans, LA
11.2022 - 08.2023
  • Carried messages or documents between departments.
  • Changed soiled bed linens, drapes and cubicle curtains.
  • Checked wheelchair and stretcher functionality prior to patient pick up.
  • Moved patients in and out of vehicles and lifted on and off beds.
  • Lifted patients to move off beds, examination tables or stretchers.
  • Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
  • Maintained schedules by delivering patients safely and on time to procedure rooms.
  • Alerted nursing staff to patient distress or equipment malfunction for immediate intervention.
  • Removed deceased patients from units to transport to morgue.
  • Stored equipment in designated areas to keep hallways clear of clutter.
  • Determined mode of transport based on patient's condition, comfort and safety factors.
  • Used wheelchairs, seat chairs and gurneys to move patients.
  • Greeted patient and explained transport plan and destination.
  • Lifted patients using proper body mechanics and lifting techniques.
  • Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.

Sales & Customer Service Coordinator

City Sightseeing
New Orleans, LA
03.2022 - 12.2022
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Adhered to company initiatives and achieved established goals.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Used technology resources to assist customers in locating and selecting items.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Collected payments and provided accurate change.

Cashier/Customer Service Associate

Lowes Home Improvment
Harvey, LA
09.2021 - 03.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Processed refunds for worn, damaged and broken merchandise.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Worked closely with front-end staff to assist customers.

Line Cook

Panera Bread
Metairie, LA
02.2021 - 05.2021
  • Cooked multiple orders simultaneously during busy periods.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Kept stations stocked and ready for use to maximize productivity.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Followed proper food handling methods and maintained correct temperature of food products.

Cashier/Customer Service Associate

Bath & Body Works
Metairie, LA
09.2020 - 04.2021
  • Reinforced customer buying decisions at checkout.
  • Recovered merchandise on sales floor.
  • Replenished merchandise to brand standard.
  • Processed merchandise to be floor ready and maintain back room.
  • Assisted with other projects as needed including floor-set and shipment processes.

Mobile Sales Agent

City Sightseeing
New Orleans, LA
08.2016 - 08.2020
  • Assisted customers to ensure a positive customer experience.
  • Operated the point of sale pursuant to company standards.
  • Maintained proper cash levels.
  • Promoted additional products and services by using sales techniques.
  • Drove sales through development of successful promotional strategies and product placement.
  • Improved customer service feedback scores through outstanding service.
  • Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Continuously met sales goals via strategic prospecting.
  • Offered coupons and special deals to increase customer spending.

Cashier/Customer Service Associate

Walgreens
New Orleans, LA
03.2015 - 11.2017
  • Provided friendly, courteous and efficient service to customers.
  • Operated quickly, accurately and efficiently cash register point of sale applications and functions.
  • Merchandised and organized store inventory.
  • Updated and maintained store signage and displays.

Cashier

Kentucky Fried Chicken Restaurants
Chalmette, LA
03.2013 - 12.2014
  • Maintained high standards of customer service, even through high-volume and fast pace.
  • Efficiently communicated with team members and management.
  • Maintained cleanliness of restrooms, drive-thru and front counter.
  • Built loyal customer clientele through consistent friendly interactions.
  • Operated computer automated Point-of-Sale order taking .
  • Resolved customer complaints promptly and professionally.
  • Handled food preparation efficiently and safely.

Education

Pre-AS - Nursing

Delgado Community College
New Orleans, LA
04.2023

Preparatory High School Diploma -

Edna Karr High School
Harvey, LA
05.2015

Skills

  • Microsoft Office, Google Suites, POS experience and knowledge, food handling, strong leadership,
  • Highly organized, successful team working, exceptional communication, effective team management,
  • Influence and negotiation, reliability
  • Client support
  • Quality Improvement
  • Team Supervision
  • Lean Manufacturing
  • Training
  • Issue resolution
  • PPE use
  • Customer service
  • Maintenance & repair
  • Reliable & trustworthy
  • Experience in leadership
  • Program evaluation
  • Content management expertise
  • Improvement plan knowledge
  • Quantitative skills
  • Call Center Operations
  • Safety
  • Schedule coordination
  • Research ability
  • CRM
  • Account management
  • Expertise in sales
  • Relationship building
  • Problem resolution
  • Report writing
  • CRM and office management software
  • Accounts payable and receivable
  • Data entry
  • File and data retrieval systems
  • Event coordination
  • Scheduling and calendar management
  • QA
  • Training programs
  • Cross-functional collaboration
  • Workforce Management
  • Medical records management
  • Regulatory compliance
  • Medical documentation
  • Task prioritization

Certification

  • BLS Training - 2023

Timeline

Delivery Driver

Amazon
10.2023 - Current

Patient Escort

Ochsner Medical Center
11.2022 - 08.2023

Sales & Customer Service Coordinator

City Sightseeing
03.2022 - 12.2022

Cashier/Customer Service Associate

Lowes Home Improvment
09.2021 - 03.2022

Line Cook

Panera Bread
02.2021 - 05.2021

Cashier/Customer Service Associate

Bath & Body Works
09.2020 - 04.2021

Mobile Sales Agent

City Sightseeing
08.2016 - 08.2020

Cashier/Customer Service Associate

Walgreens
03.2015 - 11.2017

Cashier

Kentucky Fried Chicken Restaurants
03.2013 - 12.2014

Pre-AS - Nursing

Delgado Community College

Preparatory High School Diploma -

Edna Karr High School

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Keierra J. Lipton