Keifer Bowser
Barbourville,KY
Summary
Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
O' Reilly Auto Parts
Barbourville, KY
08.2019 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
Parts Sales Manager
AutoZone
Cape Coral, FL
03.2017 - 08.2019
- Boosted sales numbers with proactive account servicing and diligent relationship-building
- Brought in new accounts through successful networking strategies and promotional approaches
- Developed and maintained long-term relationships with policyholders and small business entities
- Contributed expertise to multiple committees to enhance outreach and branding strategies
- Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis
Customer Service Representative
Midas
Fort Myers, FL
11.2012 - 02.2017
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Compiled customer feedback and recommended service delivery improvements to management
- Communicated with vendors regarding back order availability, future inventory and special orders
- Responded to customer requests for products, services and company information
- Demonstrated items to customers and created customer awareness, interest and sales
Cashier
BJ's Wholesale Club Inc.
Cape Coral, FL
08.2010 - 11.2012
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Counted cash in register drawer at beginning and end of shift
- Checked prices for customers and processed items sold by scanning barcodes
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Education
High School Diploma -
North Nicholas
12.2011
Skills
- Relationship building and management
- Goals and performance
- Staff management
- Sales techniques
- Customer relations
- Stock management
- Product and service sales
- Customer experience
- Sale expertise
- Customer service
Timeline
Assistant Store Manager
O' Reilly Auto Parts
08.2019 - Current
Parts Sales Manager
AutoZone
03.2017 - 08.2019
Customer Service Representative
Midas
11.2012 - 02.2017
Cashier
BJ's Wholesale Club Inc.
08.2010 - 11.2012
High School Diploma -
North Nicholas
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