Keighley Watson
Canton,IL
Summary
Efficient team player with experience in fast-paced environments. Adept at managing multiple tasks while delivering exceptional service, contributing to streamlined operations and enhanced customer experiences.
Overview
4
4
years of professional experience
Work History
Waitress
Monical's Pizza
Canton, IL
07.2023 - Current
- Provided exceptional customer service to enhance dining experiences.
- Efficiently managed multiple tables to optimize workflow during peak hours.
- Collaborated with kitchen staff to ensure accurate and timely food delivery.
- Assisted in training new staff on menu offerings and service protocols.
- Maintained cleanliness and organization of dining area to meet health standards.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used cash registers and credit card machines to cash out customers.
Receptionist
Mystic Skye Wellness Center
Canton, IL
03.2022 - 09.2023
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Maintained accurate patient records using electronic health record systems.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated communication between patients and wellness practitioners to enhance service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Associate of Applied Science - Biology And Science
Spoon River College
Canton, IL05-2027
High School Diploma -
Canton High School
Canton, IL05-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Cleanliness
- Attention to detail
- Decision-making
- Hospitality service expertise
- Handling complaints
- Memory retention
- Complex Problem-solving
- Accurate money handling
- Active listening
- Time management
- Conflict resolution
- Reliability and punctuality
- Verbal and written communication
- Food handling safety
- Stress management
- Hospitality and accommodation
Timeline
Waitress
Monical's Pizza
07.2023 - Current
Receptionist
Mystic Skye Wellness Center
03.2022 - 09.2023
Associate of Applied Science - Biology And Science
Spoon River College
High School Diploma -
Canton High School