Keila De La Cruz
Chelsea,United States
Summary
Experienced Dental Assistant with a strong background in chair-side support, dental material preparation, and laboratory procedures. Skilled in sterilizing instruments, managing office operations, and providing excellent customer service. Adept at handling payments, maintaining confidentiality, and resolving customer issues effectively. Proven ability to maintain clean work environments and support team efficiency.
Overview
5
5
years of professional experience
Work History
Dental Assistant
East Boston Dental Associates
East Boston, Massachusetts
08.2022 - Current
- Provided chair-side assistance during dental procedures, including passing instruments, holding suction devices, and preparing materials like amalgam and composite resin.
- Assisted in laboratory tasks such as mixing impression materials, pouring casts, and taking digital X-rays.
- Sterilized instruments, sanitized equipment, and ensured treatment rooms were clean and organized.
- Processed payments, handled sensitive information confidentially, verified identity documents, and provided administrative support with filing, photocopying, and updating customer information.
- Assisted with scheduling appointments, managing calls, resolving customer complaints, and training staff to maintain service quality.
Dental Assistant
Mayani Dental
Boston, Massachusetts
11.2021 - 07.2022
- Provided chair-side assistance during dental procedures, including passing instruments, holding suction devices, and preparing dental materials like amalgam, composite resin, and cements.
- Assisted in laboratory procedures such as mixing impression materials, pouring casts from impressions, and taking digital X-rays using radiographic equipment.
- Sterilized instruments, sanitized equipment, and maintained a neat, clean, and organized environment throughout the office, including restocking supplies and cleaning treatment rooms between patients.
Customer Service Representative
Marshalls
Boston, United States
05.2019 - 12.2021
- Provided primary customer support, addressed requests and concerns, and maintained satisfaction by resolving issues and cultivating loyalty, which improved sales and exceeded quotas.
- Collected customer feedback, implemented process changes, and used forward-thinking strategies to enhance satisfaction and drive business growth.
Food Service Worker
Amazon
Boston, MA
06.2020 - 11.2020
- Maintained stock levels by assessing inventory, rotating stock, and reporting low items, while ensuring clean workspaces and adhering to sanitation and food safety guidelines.
- Monitored products for expiration and spoilage, discarded affected items, and learned teammates' tasks to provide coverage and ensure smooth operations.
Education
High School Diploma -
Chelsea High School
Chelsea, MA06.2018
Skills
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Time Management
- Complex Product Knowledge
- Team-Oriented and Cooperative
- Proficient in Spanish
- Chair-Side Assistance
- Instrument Sterilization
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Dental Assistant
East Boston Dental Associates
08.2022 - Current
Dental Assistant
Mayani Dental
11.2021 - 07.2022
Food Service Worker
Amazon
06.2020 - 11.2020
Customer Service Representative
Marshalls
05.2019 - 12.2021
High School Diploma -
Chelsea High School
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