Keila Bessette

Collaborated with team members to assist passengers with check-in and baggage services, improving passenger satisfaction.

• Resolved complex issues involving customers and personnel, ensuring positive outcomes in challenging situations.
• Collected fees for excess baggage, streamlining payment processes for smoother travel operations.

• Oversaw daily operations of custom floral design business, ensuring seamless service delivery and customer satisfaction.
• Tracked cash flow to maintain accurate budgeting and resource allocation.
• Reconciled daily sales and prepared bank deposits, ensuring accuracy of financial records.

• Organized special events and promotions to increase guest engagement and satisfaction.
• Coordinated staff schedules to maximize coverage and improve guest service.
• Collaborated with management on developing strategic plans for achieving business goals.
• Resolved conflicts between team members in an effective manner.
• Maintained up-to-date knowledge of company products and services.
• Created reports on sales trends, inventory levels, and financial data to inform management decisions.

• Implemented promotional strategies that attracted customers and increased sales.
• Supervised staff, training and supporting the team to improve customer service.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Managed daily banking activities, ensuring accurate deposits and withdrawals.