ZHIKAI ZHONG
Renton
Summary
Dynamic professional with extensive experience at Swissport International Ltd., excelling in passenger documentation and customer service. Proven ability to enhance client satisfaction through effective communication and problem-solving. Bilingual in Mandarin,Cantonese and English, adept at managing relationships and promoting services to drive engagement and loyalty.
Overview
12
12
years of professional experience
Work History
Passenger Service Agent
Swissport International Ltd.
SeaTac
03.2025 - Current
- Verified passports, boarding passes, and travel documentation
- Assisted with baggage handling, tagging, and fee calculation
- Directed passengers through Customs, Immigration, and security checkpoints
- Made clear, professional public address announcements
- Provided friendly and efficient service to ensure positive passenger experiences
Sales Promoter
Panda Restaurant Group
Bellevue
12.2024 - 12.2024
- Promoted Panda Express at Bellevue Downtown Market to increase brand visibility.
- Encouraged customers to download app using QR codes and distributed coupons.
- Explained app benefits and highlighted company offerings to attract new users.
Senior Account Manager
Citic Securities South China Co., Ltd.
Foshan
11.2020 - 05.2024
- Responsible for introducing CITIC Securities to customers, solving customers' problems of opening stock accounts, promoting financial product materials and relevant information, and introducing the purchase process of financial products.
- Providing various investment and financial management suggestions, and asset allocation for customers.
- Delivered tailored asset allocation solutions for client portfolios to maximize returns.
- Maintained client trust through personalized financial guidance and ongoing support.
Bank Teller
Zheshang Bank, Shenzhen Longgang Branch
Shenzhen
07.2013 - 11.2020
- Help customers to open bank accounts, deposit and withdraw money, and solve problems related to customer account opening
- Recommended financial products, including bank finance,certificates of deposit, insurance, and mutual funds to clients.
- Contributed to bank revenue growth through effective product promotion.
- Enhanced customer satisfaction by providing tailored financial advice.
Education
Bachelor - Finance
Guangdong University of Finance
Guangzhou, China07.2013
Skills
- Passenger documentation and check-in
- Baggage processing and fees
- Customer service and complaint resolution
- Public speaking and announcements
- Time management and multitasking
- Team collaboration
- Fluent in Mandarin and English
- Customer relationship management
- Document verification
- Sales promotion
Affiliations
Won the second prize in the cooking competition during university
Languages
English
Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Passenger Service Agent
Swissport International Ltd.
03.2025 - Current
Sales Promoter
Panda Restaurant Group
12.2024 - 12.2024
Senior Account Manager
Citic Securities South China Co., Ltd.
11.2020 - 05.2024
Bank Teller
Zheshang Bank, Shenzhen Longgang Branch
07.2013 - 11.2020
Bachelor - Finance
Guangdong University of Finance
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