Keila Cruz-Pedraza
Clearwater,FL
Summary
Upbeat, customer-focused sales associate with several years of experience in retail environments. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate
Floor & Decor
Clearwater, FL
05.2023 - 01.2024
- Assisted customers with selecting items and answering questions about products.
- Boosted revenue by assisting customers in ordering their home needs, resulting in an average increase of $3,000 per day.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized, and current.
Member Service Representative
Bjs Wholesales Club
Clearwater
08.2019 - 01.2022
- Provided customer support in handling support on handling returns, exchanges, and resolving varies issue.
- Cross-trained in different internal databases and service positions to help team members meet coverage demands.
- Delivered exceptional results in meeting or surpassing goals for memberships, credit cards, and upgrades.
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes
Cook
Pier House 60
Clearwater Beach
12.2016 - 01.2019
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate
- Maintained clean and orderly appearance throughout kitchen and dining area
Education
Bachelor of Science - Digital Marketing
University of South Florida
Tampa, FL05.2024
Associate of Arts - Business Administration
St. Petersburg College
05.2021
Skills
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Conflict mediation
- Employee coaching
- High-energy attitude
- Team Collaboration
Certification
- Hootsuite Platform Certification
Timeline
Associate
Floor & Decor
05.2023 - 01.2024
Member Service Representative
Bjs Wholesales Club
08.2019 - 01.2022
Cook
Pier House 60
12.2016 - 01.2019
Bachelor of Science - Digital Marketing
University of South Florida
Associate of Arts - Business Administration
St. Petersburg College
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