Jadi Stevenson
New Orleans,LA
Summary
Highly efficient and driven professional. Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate
Express
09.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Restaurant Waitress
El Venado
Houston, TX
05.2022 - 06.2023
- Maintain detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participate in dining room sidework such as refilling condiment bottles, preparing menus, and arranging silverware packages.
- Perform dining room sanitation tasks such as spill cleanup, table sterilization, and removal of apparent waste or refuse.
- Keep register accurate through correct billing, payment processing, and cash management practices.
- Explain menu items and suggested appropriate options for food allergy concerns.
- Operate POS systems to cash out customer checks and complete order transactions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Customer Service Associate
Walmart
Houston, TX
12.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Child Care Worker
Ymca Of Greater Houston
Houston, TX
08.2021 - 05.2022
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Developed healthy relationships with children to provide support and guidance in learning.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
Sterilization Technician
Clement Family Dentistry
Thibodaux, LA
01.2021 - 08.2021
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Verified and maintained proper documents and records for sterilization.
Front Desk Receptionist
Bayouland Ymca
Houma, LA
12.2020 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Education
Bachelor of Science - Biology
University of New Orleans
New Orleans, LA12.2024
Associate of Arts - General Studies
Nicholls State University
Thibodaux, LA05.2020
Skills
- Customer Service and Rapport
- Team Player
- Documentation & Record-Keeping
- Communication Skills
- Team Meetings
- Safety Monitoring
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Written Skills
- Attention to detail
Certification
- Certificate of Dental Assisting awarded from the Accelerated Dental Assisting Academy - May, 2019
- BLS Certification
- CPR Certification
- Good Clinical Practice Certificate- NIDA Clinical Trials Network (May 2024)
Timeline
Associate
Express
09.2023 - Current
Restaurant Waitress
El Venado
05.2022 - 06.2023
Customer Service Associate
Walmart
12.2021 - 05.2022
Child Care Worker
Ymca Of Greater Houston
08.2021 - 05.2022
Sterilization Technician
Clement Family Dentistry
01.2021 - 08.2021
Front Desk Receptionist
Bayouland Ymca
12.2020 - 08.2021
Bachelor of Science - Biology
University of New Orleans
Associate of Arts - General Studies
Nicholls State University